About America's Finest Carpet Co
America's Finest Carpet Co., located at 7475 Clairemont Mesa Blvd, is committed to offering customers a comfortable and welcoming experience. Their goal is to be the best flooring company by providing enthusiastic customer service with a "whatever it takes" attitude. Customers have reported positive experiences with staff members like Mark Hancock, who assisted in replacing carpet in five bedrooms and laying engineered hardwood in the entryway and living room. He was recognized for being fabulous to work with and attentive to customer needs. Javier, who led the carpet installation, impressed with his professionalism and years of experience. The installation team, including Angel and Oscar, was noted for their excellent work, although some areas still needed to be finished due to the ordering of additional materials. Lorenzo and his team have also been highlighted for their great customer service when customers needed to replace a rug, citing a good selection, quality, and reasonable prices. Mark Hancock's approach included a home visit to assess customer needs and ensure their requests were met, which set them apart from other companies. Additionally, Adelle, who schedules the work, received praise for her clear communication skills and patience throughout the process. Customers expressed satisfaction with the overall experience at America's Finest Carpet Co., emphasizing the professionalism and dedication of the staff, which contributed to an outstanding and positive flooring project.
Worked with floor planner Mark Hancock to replace carpet in 5 bedrooms and lay engineered hardwood in the entryway and livingroom. Mark was fabulous to work with. I would recommend him to anyone looking to update your flooring needs and desires. Love the carpet and padding and also love the hardwood. Carpet installation was so awesome!!! Javier was lead for the carpet and he was the ultimate professional. Many many years of experience. The laying of the hardwood was also awesome!!! Angel and Oscar were fabulous to work with. They also installed all the baseboard and it all looks fabulous. Unfortunately, Angel needed to order more planks and our hallway and a closet is...read full review
Lorenzo and his team have great customer service! We had to get our rug replaced and they had great selection, quality, and reasonable prices. They're family-owned & they treat their customers really well.
Supply installation of new floorings and new baseboards after full architectural catastrophic water leak widespread, mitigated to whole house. Our salesman was Mark William Hancock, who firstly, made a home visit on 27 Apr 2024, to visualize our our needs. We had quotes from other flooring companies but Mark, was most supportive and listened to our requests and acknowledged our requests could and would be met, plus they would move our furniture from room to room in order to accommodate installation. Other companies would not move furniture and would not support our specific requests. Then on 02 May 2024, we were scheduled to go to Clairemont Mesa Blvd location showroom to pick out our flooring. Mark met us and was most supportive once again, consistently meeting our expectations. Our timely visit to the showroom was quick, easy, personalized since Mark previously met us and visited our home, he understood our needs as unique customers. Next, we heard from Adelle the one who schedules the work to commence, what a delightful person she was with clear communication skills. She was most patient and not wanting to hurry up to get the job done. She suggested that Pepe Guillermo, deliver all the base boards so mold mitigation team could paint all base boards so they will be ready for installation. As project manager, I had to balance different work projects and not have everybody working at the same time (For instance, mold mitigation men took 3 weeks and 3 days, evidence of the damages we had). Adelle new after laminate installation we needed a few days to recuperate before carpet installation and she made that happen. She was awesome and most professional. The awesome and amazing laminate team were Angel and Oscar, who are brothers and started on 10 June 2024, finished on 14 June 2024. They were most caring, worked meticulously to perfectly match all the laminate wood grains, they were the most hard working men who had a lot of service knowledge since their father taught them how to lay laminate. "Oscar said they love their work, it is like putting a puzzle together." They both had such strong time management, friendly attitude, and exceeded our expectations to credit an outstanding positive experience with America's Finest the best in the West! We are delighted customers with an experience that goes above and beyond exceeding our expectations. A job well done!