Physical Therapy: San Carlos: Palo Alto Medical Foundation

Dec 2023

The people in information station can be more welcoming or friendly. There were 2 greeters, one older Caucasian woman and a young Asian lady. I walked in and caught the eye contact with the causation woman so I smiled. She immediately looked away and ignored me. I just needed to confirm the direction to the radiology department, but her gesture obviously implied that she didn't want to help me. As I walked closer to the station, the Asian lady looked up and asked if she could help pointed me to the right direction. She was pleasant and helpful. But geez, if the Caucasian woman is a volunteer, she is obviously not enjoying it. If this is her career, she needs another job or better training. I usually go to the Palo Alto site, and will not come back to San Carlos. Thanks for your attention.

Oct 2023

My favorite Sutter center. Care is easy to book, there's always parking and you can get seen quickly. If you make an appointment for urgent care, you get seen quickly too. You just need to make the appointment the night before. I've had mostly good experiences with the doctors here too. The facilities are nice and new.

Sep 2023

I have had nothing but great experience at PAMF in San Carlos. Love my Primary Care doctor, have had great experiences at Urgent Care, Surgery Center, Lab Center and with all the Specialist I have seen. The administrative staff and billing department have been a pleasure to work with and have gone out of their way to answer any questions I have. They also offer free programs and seminars that help me take control of my health and be proactive before issues arise. I feel very lucky to have a PAMF location in my home town.