Ophthalmology: San Carlos Center: Palo Alto Medical Foundation

Oct 2023

My favorite Sutter center. Care is easy to book, there's always parking and you can get seen quickly. If you make an appointment for urgent care, you get seen quickly too. You just need to make the appointment the night before. I've had mostly good experiences with the doctors here too. The facilities are nice and new.

Mar 2023

Our first and probably only visit here was rather terrible. It was for a screening that was recommended by our optometrist and should have been pretty routine. I wish I could give fractional stars because this wasn’t the worst visit I could have imagined, but it definitely was pretty bad, worse than 2 stars would suggest.The ophthalmologist seemed friendly and knowledgeable enough, hence the 2 stars rather than 1. However we only spent about 5 minutes with him out of the 2 hour visit. The rest of the time was split evenly between waiting and testing.The wait was ok, though a bit longer than originally quoted. However, for half the testing time, we were treated as if...read full review

Nov 2022

My husband and I have had to see various departments at PAMF this year.. We have been amazed at how good this organization has become. In each case we felt we not only got great medical care, we were cared about as people. Dr Ann Yan and her team are amazing. They called us 3 times over a weekend to make sure that we were getting care for an issue that arose on Friday afternoon. My husband's back went out after a long plane flight. The Urgent Care team dealt with the symptoms but, first, did all the testing needed to make sure that it was not a more serious issue such as thrombosis. In all cases, the doctors distinguish themselves by explaining the context of the situation and the options so that we can participate in the process intelligently. The nurses and scheduling staff are kind and helpful.