ST Coachworks and Diesel Repair
“Okay, true story time. I flew into southern California and bought a super C RV from a private party in Fontana. Something in my gut was telling me I should have passed on the deal, but my desire to have a big diesel coach like this outweighed what wisdom I should have been listening to.1,200 miles from home and with my family with me, we broke down just a mile from the seller's house with an electrical engine issue. When I called the seller to work something out, he basically called me a sucker and told me I was on my own.It was the day before Thanksgiving, and my calls to dealerships were turned away out of disinterest to work on a big coach.My third call was to the guys at ST Coachworks. What a relief. Not only did they say "bring it right in", they told me if I wasn't comfortable trying to get it to them, they could send someone out.I limped the coach to their shop and Cyro stopped everything he was doing to stand outside and give the coach a long look. He went through everything he could to ensure it wasn't some odd anomaly that could be fixed quickly. When we determined the coach was going to need more TLC than what could be done quickly in their parking lot, we left the coach with the ST Coachworks boys and made the long trip home in a rental car.On our way home, Cyro sent me a message and told me they diagnosed the problem. The parts had been ordered, but because of the long holiday weekend they wouldn't arrive for a few days, but in the meantime they were storing the coach inside the shop. Man! Talk about making a customer feel valued! Great communication and care for the customer's product!Long story short, I asked them to address a couple of other issues I knew about while they had the coach. One (and ABS light), was not an easy fix and required them chasing the wiring harness from a wheel sensor backward until they finally found rodent damage. It wasn't in an obvious place and took some diligence and experience to diagnose and repair.The only thing I am disappointed with is that these guys are 1,200 miles from home for me. I wish they were closer because I would use them for every bit on my RV maintenance and repair needs.I have a long history of being distrusting of the automotive repair industry, having experienced shops and technicians who are either unskilled, unmotivated, or both. I'm telling you, these guys do it different. They truly care and spent the time to make sure I was taken care of and that the job was done right. Not only that, their knowledge base was remarkable. Listening to them talk about the processes to repair my coach was extremely impressive.I couldn't be more pleased, or recommend them any higher!”
