Sacramento Municipal Utility District (SMUD) is a community-owned, not-for-profit electric service that has been providing safe, reliable, and affordable electricity to its customers for over 70 years. The utility is committed to serving its community, as it is part of the community itself. SMUD's customers have reported mixed experiences, with some praising the friendly and helpful customer service agents. Ben's help made all the difference when setting up an account, sorting everything quickly and easily. Brent was a considerate and polite technician who figured out and fixed an electricity problem within no time. Other customers have expressed concerns about high electricity bills. Despite these issues, SMUD continues to strive to fulfill its fundamental promise of delivering quality electric service to the community, being lenient and willing to work with those who can’t always afford to pay. Every operator is always incredibly sweet and efficient, and they really care about their customers.
I am writing to commend Danny for his exceptional customer service today. I was facing a major dilemma, and Danny went above and beyond to resolve it completely. His helpfulness, dedication, and professionalism stood out making this the best customer service experience I have ever had with your company. He is a tremendous asset to your team. 🩵 This world could use a lot more people like him!
No waiting on hold like with my previous utility company. I spoke with Alex and he answered all my questions, set me up quickly, and sounded happy to be doing his job. What a breath of fresh air when dealing with people over the phone.
I feel highly motivated to comment on an experience with SMUD that will remain with me always!
As a quiet, ordinary morning passed by, I happened to look out the sliding doors to our back porch/patio. There were leaves and branches falling from the enormous tree growing just across our back fence. We had received a notification letter from SMUD that some maintenance work needed to be performed back there. Some branches were growing thickly and depositing dead foliage into the grass below, and branches were beginning to wind up the electric wires. It was on the way to black outs and maintenance fees. But it was standard maintenance and I just couldn't recall the date… read full review
6301 S Street, Sacramento, CA 95817
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