About Royo Eye and Laser Center - LASIK eye clinic - an NVISION Eye Center
Royo Eye and Laser Center, located in Sacramento – Timberlake and part of the NVISION Eye Center network, is dedicated to providing excellent customer service and support in cataract surgery and other vision correction procedures. The center offers the latest technology, including the full Contoura LASIK surgery suite. Dr. Gabriel Jacob and Dr. Brian Rothlisberger, both in-house ophthalmologists, perform cataract surgery, LASIK surgery, and provide treatment for glaucoma and macular degeneration. The center accepts insurance and offers a range of procedures such as Contoura Vision LASIK, Photorefractive Keratectomy (PRK), Refractive Lens Exchange (RLE), and Lifestyle Lens, among others. One patient praised Dr. Fowler for her exceptional care, as she discovered a problem and quickly arranged for the patient's hospitalization. The patient also appreciated the doctor's concern, as she called and texted to ensure proper care. Another patient commended the staff, particularly Martha, for her friendliness and knowledge. They highly recommended the office and praised Dr. Wang for his expertise. A long-term patient of Dr. Wang expressed satisfaction with the doctor's care and the office as a whole. In summary, Royo Eye and Laser Center offers advanced vision correction technologies and personalized care from its team of experienced ophthalmologists, including Dr. Jacob, Dr. Rothlisberger, and Dr. Fowler. Patients have praised the center's customer service, staff, and doctors, particularly Martha and Dr. Wang, leading to an overall positive experience.
It was very safe and cared experience getting lasik from here. Dr. Jacob did my surgery and i think he was the best for it. Dr. Liang and Dr. Huynh and Rachna, they really took care of my eyes with follow up appointments. I am honestly grateful getting my lasik here.
Don't do it. Maybe they're pivoting, but with the number of staff I encountered no one was willing to ensure follow up. 2 at the front desk, one tech and a doctor who said she had no one to complete the last test to complete the eval.
First time I contacted Royo I made an appointment for my husband, then asked for a Lasix consult for me. They sent us both to the others appointment at different ends of town and turned us both away. Mind you I went to both north and south sac locations to be turned away twice that day. Clarification on when our appts were actually scheduled was given to both of us that day.
Now my appt was 2 weeks later-ish for a Lasix...read full review
At first I had a really bad experience with the office phone. But after giving up from half a day trying to get through to the office, and call center which you get if no one answers couldn’t help at all or knew if office was closed or open.
Somebody at call center had managed to leave a message and they called me, which was very appreciated. They mentioned they had staff sick. And next day I got right through.
It would be nice if I could simply have left a message for a call back, like many other places offer.