About Geek Squad
Reviews for Geek Squad
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Monday: 10AM - 8PM
Tuesday: 10AM - 8PM
Wednesday: 10AM - 8PM
Thursday: 10AM - 8PM
Friday: 10AM - 8PM
Saturday: 10AM - 8PM
Sunday: 11AM - 7PM
Geek Squad, the tech repair and installation service offered at more than 1,100 Best Buy stores, is known for its exceptional customer service and expertise. Their agents can handle a wide range of tech issues, from computer and tablet repair to TV and home theater setup, car stereo installation, and even home appliance repair. Customers praise the quick and efficient service they receive at Geek Squad. One reviewer had a seamless experience, where a helpful agent named Adrian assisted with purchasing a computer monitor, reinstating the customer's Best Buy account, and even carried the item to the car. Another customer highlighted the store's great selection of TV wall mounts and the convenience of online ordering and in-store pickup. Even when faced with minor inconveniences, such as a Bluetooth speaker issue, Geek Squad agents have been commended for their willingness to go the extra mile. One reviewer was impressed by the agent's patience in diagramming potential solutions on paper, demonstrating the team's commitment to providing personalized solutions. Overall, Geek Squad is consistently praised for its knowledgeable staff, friendly service, and the ability to handle a diverse range of tech needs, making it a reliable choice for customers seeking reliable and efficient tech support.
I went in today to get my fold 3 factory reset. They didnt know what to do. So for future customers. Galaxy fold 3 factory reset. Plug in the device hold down the up and power to turn off. Then quickly hold the power button and down button. That should take you to the factory reset options. Have a nice day and hope this helps people out. There's also a YouTube short. 😁😁😁😁😁😁🤗👋
On our last visit we walked in and I was immediately hit with a weird smell. I can't tell exactly what it was, musty maybe, but it didn't make me want to stay long. It definitely didn't smell clean, fresh or even like electronics. Other than the smell, we had stopped in to get some water purifiers for our fridge and were able to find what we needed. We browsed a couple other sections but nothing caught our attention. I will say that while some areas seemed low stocked, the staff was on top of things. We were asked a couple times if we needed any help and when we got in line a few employees jumped on registers to help get people out faster. They have ample parking in the lot and the selection is fine. Pricing can be iffy compared to other stores, so do your research. I would suggest they get a few fans in there or maybe have a crew clean the carpets to help it freshen up a bit. Overall a fine visit.
I recently visited this location with a sister friend who was purchasing a computer monitor, as we walked in the store she spotted the one she was interested which was right in the front of the store, as she inspected the item , a young man Adrian came right over to help us , he grabbed the item , took it to the register, helped my friend reinstate her Best Buy account and helped us to the car with the Monitor! In and Out in less than 12 minutes ... Outstanding customer service, friendly and knowledgeable! My sister friend also left her driver license at the register and he called her right away so she could double back before we hit the highway , He came outside as she pulled up and brought the license which was awesome because she recently had hip surgery , so a lot of walking can be a little much for her... Give that young man raise!! Would I patronize this location again, absolutely ! The prices are good and outstanding Customer service is everything !