Hill Country Health and Wellness Center

Staff is rude, had had issues multiple times woth perceptions being refilled. They can't keep doctor's working there, they all quit in short periods of time. Even if you make a complaint about misconduct or the people who answer the phone, they view you as a problem as if their staff doesn't screen phone calls and avoids answering specific people. Never in my life have I dealt with a company who has so little concern for their patients, absolutely ridiculous and unprofessional.

JAY AND DR. KINCANN, ARE AMAZING WORKING WITH ME TO GET MY DENTURES FITTING RIGHT SO I WILL BE ABLE TO EAT A STEAK AGAIN !! I CANT WAIT TO EAT A PRIME RIB DINNER AT IDLE HOUR OUT IN JONES VALLEY !! I HAVENT HAD A STEAK IN LIKE FOREVER !! IM EXCITED TO HAVE ONE !! THANKS TO THESE GUYS I WILL EAT AGAIN !!

Just go ahead and try to reach administration or management and see how far you get. That in itself speaks volumes. Wendy get your crap together. You’re not a baby you can accept feedback. Ten years no call back from wendy.. according to her she never got the messages. For ten years??? Ok. You have to accept feedback from your own client so that you can train your staff. Your staff is not trained. And it is your responsibility. This place used to be different. You could guarantee someone would listen to you. They actually cared about their clients. But I can’t hardly blame Wendy for evading her own clients when administration does the same thing. There is no way to reach anyone they have a feedback line but good luck with that.

I think the care is pretty good but I have aa terrible time getting them to get my medications in on time,usually a day to 2 days after they are due.

This place should be shut down .A year ago I scheduled a first time doctors appointment and when the appointment comes up a day before , I get a call that the doc had quit and to make a new appointment. That has happened to me 4 times …. 4 times thank god for real medical Doctors I still have in southern Cal otherwise I would have been without my pills . It’s now been over a year July and nothing from this place . Then my husband is handicap and I take him there . I get calls that I just miss and message says to call back . Call this number ! Hello WHAT NUMBER TO PUSH BECAUSE I HIT EVERYONE AND NOOOO ONE PICKS UP . This place is an hour from us . That would be know problem if they were any good . But to drive that far for what ? So they can make you feel like cattle and rushed and cut you off after waiting months for an appointment and driving all that way . To rush you . Man you want to make sure you talk about everything that you went for because you go threw so much to see people that We Pay !!!! They would get payed if our insurance didn’t pay them any of them , and that’s how Insignificant they treat us . This hole town is horrible , horrible medical horrible . I should look into the state to come in and investigate the medical here . Maybe the News would be the first place to start..people have told me if you want to live DONT go to these hospitals go to Chico or Sacramento but whatever you do, don’t go here boy that’s comforting.

I have a tooth that needs to be pulled. I contacted Hill Country Dental and got an appointment for July 2,2025. Told them when I made appointment I needed antibiotics because of double knees replacement. Told could not do that. Went to appointment and had gray done. Then told they had to contact my Orthopedic Surgeon. Gave them his name and wait he 1 month to get a response. I had to call and find out what was going on. They said they had not received information from my Orthopedic surgeon. Waited another week still nothing. Called and told them if I got a infection from my tooth to my knees they would be hearing from my lawyer. Guess what?? 2 hours later got a call from them they had my records. I have been going to their clinic since 2013. Have never had this kind of treatment. Dr. Logan was dentist great guy. When today a month and half from first try. Said my blood pressure was too high. I left got home my blood pressure is fine. Very disappointed with all of this. Still have tooth that needs to be pulled!!!

It's extremely hard to get through to anybody on the phone to make an appointment any day of the week because of their awful hold system. When you do finally get through, they book out for months and then reschedule your appointment at the last minute. They also have a policy that won't honor that you scheduled a telehealth appointment well in advance of having visited within a year. Due to THEIR need to reschedule your appointment, even if you live 3 hours away, you will have to go in in person.

I saw FNP Wagner and received absolutely no compassion for a difficult situation I am dealing with. From the get go she was defensive and condescending to me. Maybe it's just me but I think for a medical professional, if someone comes to you desperate and distressed and asking for your help, even if you can't help them, you should try to be kind and compassionate to them rather than trying to make them feel even worse and belittling them.
I will absolutely not be back to this office. Worst experience I have ever had at a medical office in my life.

The medical receptionist are the most unprofessional employees I have ever seen. They do not believe in answering the phone. They cannot manage more than one call at a time. ..if they bother to answer. My husband has been trying to call for two days at different times and the Medical appointment desk WILL NOT ANSWER THEIR PHONE....some one needs to train them how to properly answer multiple calls at one time. It just rang 40 rings and nothing. I made a complaint last year and nothing has changed. We love the Doctors here but their appointment desk is horrible.

Dr. Sutherland did not prescribe any pain medication after my tooth extraction. This is the second time that I had to remind him to prescribe a medication. I’m in complete pain and he failed to provide me a prescription with any type pain medication neither ibuprofen or any other type of pain medication like Vicodin or hydrocodone to relieve my pain. Is this how a dental office is to l supposed to leave their patients in total pain. He is a pleasant man but he is very forgetful when it comes to prescribing a medication. And my jaw is in real pain. I would think twice about getting a tooth pulled there!

I began going to their clinic on Gold St back in 2018 after the Carr Fire and was overwhelmed at the care my Dr gave me. She listened attentively and saved my life. When I asked for a refill on all my meds, She wouldn't until a full batch of blood test was done to see if I really needed all the meds. Once the results came back she pulled me off al but 2 of the meds. I am so grateful for that.