Stanford Robert A. Chase Hand & Upper Limb Center

Apr 2018

I am a returning patient and the last time I went, I had a very positive experience. Today I called, explained why I was calling, was told I was actually a new patient and needed to see a different Dr and group, got transferred to a woman who was not accommodating or helpful at all. She had me re explain everything and then said I was going to see the original Dr and group so I had to spend the time telling two different people the background to only end up trying to get in with the same dr as originally. After I told her I was in a lot of pain and explained the pain, she asked for my insurance and then told me they could not see me until June 21st. How does that do...read full review