About Chuze Fitness
Chuze Fitness is a well-regarded gym that provides a friendly, clean, and well-equipped environment for fitness enthusiasts. With a commitment to inclusivity reflected in their motto, "Less Attitude. More Fitness®," Chuze Fitness aims to offer everything needed for achieving health and wellness goals. The gym features various workout areas, including turf, free weights, and cardio machines. Unique amenities like a cardio cinema allow members to watch movies while exercising, and diverse group fitness classes, including Body Pump and Zumba, are available at different times. Members appreciate the cleanliness of the facility, noting that there are wipes readily available, and many gym-goers are respectful of the space. The trainers are friendly and encouraging, contributing to a positive workout experience. Additionally, Chuze offers recovery options such as hydromassage chairs, saunas, and compression boot therapy, enhancing the overall fitness experience. However, there are some drawbacks. The gym has a "no gym bags" policy, which some members find inconvenient, as it requires them to keep workout essentials on the floor. While the classes are generally well-received, there is some confusion regarding membership benefits. For instance, the premium membership includes Team Training classes, but the exact number of sessions available is not clearly communicated, leading to frustration among members who feel misled. The front desk staff has also received mixed reviews. There are instances where miscommunication regarding referral points and check-in procedures has caused frustration for members. Despite these issues, many still find the gym enjoyable and appreciate the variety of classes offered. Overall, Chuze Fitness is recognized for its clean environment and friendly atmosphere, making it a solid choice for those looking to stay active and healthy.
ChuzeGold while not a Silver Sneakers class This class by Jennifer Gust does work not just on weight bearing exercise but also on balance, range of motion and cardio What I especially love about Jennifer is she does care about our form and does help us improve form for maximizing our workout benefits
Pros: The actual gym is nice, big, very clean. Wipes are everywhere and most people that go to this gym are respectful and clean up after themselves. They offer a variety of classes at different times. Body pump and Zumba are my favorite classes. Team Training is a good workout. The trainers for all the classes I've attended are great, very friendly and encouraging: Body pump, zumba, team training, pound fitness, body attack. The hydromassage chairs are awesome. (the room they're in always smells like a can of bounce that azz though.. they should spray some Lysol in there every once in a while) No comments on the pools/sauna areas, I never use them but the dry sauna is always full of people and very cramped. I find it awkward because it's usually men. you're supposed have no shoes in there but everyone wears their shoes and is fully clothed. The steam sauna was down both times when I went to check it out, it seems like it's unavailable a lot. Cons: I have the premium membership where you get Team Training (HIIT) classes up to $150 value as advertised on the website. What's misleading is that it doesn't say how many classes exactly you get... I did 2 classes and then I ran out of paid sessions. You have to get the Premium and More membership to get unlimited Team Training and Yoga. I get they're trying to make their money but they should clearly advertise how many Team Training sessions you actually get with the premium membership. I enjoyed the classes but not enough to justify the "and more" membership, I can do yoga and the HIIT on my own. The front desk staff: I got a guest pass and the front desk told me in order for my friend to get her referral points we both had to be there in-person. I had 2 days left of my guest membership, but since my friend was going out of town I decided to sign up so she could get her points. You can refer someone on the Chuze app so the front desk claiming you can only do this in-person is misleading and frankly, annoying, but since they were the actual gym employees we went with what they said. 1. They didn't give my friend her referral points until after 3 visits. We came back 3 separate times to address this. The first time, when I actually signed up, the employee told us that because we both scanned our passes my friend should get her points. She did not. We came back and told someone else, points still weren't added. We came back ANOTHER time and a very nice guy said he'd leave a note for the manager to add the points, still didn't get added. Finally, when we came back the last time an employee manually added in the points. It was a convoluted, frustrating process that wasted everyone's time when this last employee just added in the points. WTF. 2. You can refer someone on the app... so the employees either A) didn't know this or B) are being pushed to sign people up in person, but then not give points or don't know how to?? So I missed out on 2 free days. Another thing that annoyed me is that when I first started attending classes I thought you had to check in at the front (this was before I knew you just input your phone number in the machine outside of the classroom). I was 1 minute late for a Team Training and one of the front desk girls told me I couldn't attend... This rule is true for yoga, but for the other classes the instructors don't care, as long as you're able to check in on the tablet you can go in (it locks out after a certain amount of time, not sure what.) Maybe she was enforcing policy, but it was very frustrating because I probably could've checked in on the tablet and taken the class. If there was no fiasco with my friend's referral points and not being misled with the Team Training I would rate this gym 5/5.
In their website, they say that family is the core of who they are, but they don't offer a family plan: for example if husband and wife wants to go together they could pay as a whole and not separate. Of course if they pay a premium of $26.99, together they could pay $50 as an incentive for the family. I like the gym but I think they need to have more options in their plans because I see parents and their sons/daughters going together. Also, I have had bad experience with some of the customer service people at front. Some of them are very rude and with arrogant attitude when explaining any doubts I had, so I think they need to be retrained (at Rancho Cucamonga location near vineyard).