Aftermath Services
“We called Aftermath for biohazard cleaning after we dealt with another company the night before that we had a bad experience with. This was cleanup after a death, which is a very sensitive matter, and it left a bad taste in our mouth the way the first company was there for 2 hours and unable to give us any kind of ballpark quote after looking at the scene, and told us they couldn't help us until we got the homeowners insurance information, then improperly locked the door to the residence. The next morning I tried Aftermath because a friend of mine knew someone that used to work there and said they are professional and fair.
Immediately when calling Aftermath, the person who answered the phone was helpful, compassionate and courteous. They gave their condolences for our loss, which the previous person we dealt with did not bother with. It wasn't expected, but a kind touch, showing care and acknowledging a situation that is already difficult for the person calling.
Trevor was able to come meet us within 30 minutes after calling. He was communicative and clear, and also gave condolences when first speaking to me. The van he pulled up in was clean and looked professional, and he wore proper PPE when going in to assess. It did not take long to assess the situation and he came back out to me with a clear quote that broke down the steps of what was needed for the clean. I gave the homeowners insurance information and he let me know that the cost was fully covered under the insurance.
I left him the key to lock up since it was a 2 day process and he made sure to send a picture showing the door was secured when leaving, and let me know when they were heading over in the morning. He immediately notified me when a few things in the house looked out of place and asked me if anyone else came in and sent a picture. I appreciated the attentiveness and looking out for the security of the home.
The clean was done quicker than I originally thought it would be, and everything looked clean and odors were removed. They even offered to remove extra trash and items that could be possibly contaminated by the amount of flies in that area, which I really appreciated with all of the other things we will have to deal with in the home.
In a difficult time when you would need a biohazard cleaning service, I will absolutely recommend Aftermath to everyone in need. They are professional, transparent in pricing, and have great staff that really care about making a difficult time easier. I am so thankful for Trevor's help in this whole process, and it took a big weight off to find a company I could trust.”
