Optical Center | Kaiser Permanente Pleasanton Medical Offices

I got an eye exam with Dr. Ho and she was great. Very thorough and helpful. Then I ordered 2 sets of glasses with Jonathan Moore. I've been dealing with him for over 5 years and he is excellent and knowledgable on the frames and options available and in fitting and repairing glasses.

I had a great experience at Kaiser Optometry. The entire visit was smooth, professional, and easy from start to finish. Everyone I interacted with was helpful, but I especially want to recognize Suranda Madrilejos for the excellent service.

Suranda was kind, patient, knowledgeable, and made the whole process feel comfortable. She took the time to answer my questions, explain things clearly, and made sure I felt taken care of rather than rushed. That kind of service really stands out.

It is always appreciated when someone does their job with both professionalism and genuine care, and Suranda absolutely did that. Thank you to Kaiser Optometry and especially to Suranda for making the experience such a good one.

I found Harrell at the Kaiser Optometry Department a very positive and helpful representative. It was a pleasure working with him and he helped me understand all the options available for my lenses. I would highly recommend Harrell as one of the most outstanding representatives I've worked with. He is most certainly, one of the most positive individuasl at Kaiser that I've ever encountered. Kaiser is so fortunate to have such an enthusiastic and customer oriented employee!

Elise was so helpful! This was my first time back in many years so I was nervous and didn't know what type of glasses I wanted. I let her know I was very open to her opinion and suggestions since she helps people all the time find glasses that work for them. She made me feel so comfortable in finding a pair that works for me and I was very grateful! So thank you Elise!!!

Always a pleasant experience visiting the optical department at Kaiser in Pleasanton. Today was exceptional. Harrell was very welcoming and definitely showed his expertise with frames as well as lenses. Excellent customer interaction throughout the visit and stand out service.

It was very fast. I was able to get inexpensive frames without a hard sell on more expensive ones. I was treated with respect.

I was immediately greeted by the front desk person that took my information and alerted Jonathan Moore that I was present. Jonathan came to ge me , greeted me and sat me at his desk . He reiterated the reason for my visit which I confirmed. He was very professional, friendly, courteous, informative with a very pleasant demeanor and personality. I knew I was in good hands

I had a maravelous experience with Suranda. She really made it fun and lady that took my order was super.

Wonderful service! My Doctor was so personable and explained everything. The glasses technician picked out my glasses and was so helpful!

The person who attends me was very friendly, knowledgeable and the visit was really fast!