⭐⭐⭐⭐⭐ I had an excellent experience at this body shop! From the moment I walked in, the staff was welcoming and professional. The shop itself is clean, organized, and gives you confidence that your vehicle is in good hands.
A special mention goes to Angel, who went above and beyond to make the process smooth and stress-free. Angel was polite, patient, and explained everything clearly. Their friendly attitude and willingness to help really stood out and made me feel valued as a customer.
The quality of the work on my vehicle was outstanding, and the customer service was just as impressive. I highly recommend this shop to anyone looking for reliable service and a team that genuinely cares about their customers.
Kenneth Chang
Sep 2025
Overall, happy with the results, service, and lifetime work guarantee. The quality and cleanliness was great. I saw a comment earlier on responsiveness. No one’s perfect and there were times I had to follow up on some items to keep things moving at a quick pace so I could get my car back. Stacy and Angel worked with me to get the job done, keep me informed on parts, and being professional. And call out to them and Luis from the shop who helped remove some tar build up that wasn’t even part of the fix as well as a Tesla part he gave me that was hard to find, thanks Luis for your awesome service!
Annette Longo
Aug 2025
If you are looking to WASTE YOUR TIME, use this shop! Horrendous scheduling and vehicle assessment tool (that no one ever looked at!) Was told at my 30min appointment that it would actually take 1-2 hours. No thanks! Will go somewhere that values my time.
Lili Peng
Jun 2025
Customer service was very rude and abrupt to women
Jonathan DeLucia (Jon)
Jun 2025
My experience with Chilton Auto Body was disappointing due to inconsistent communication, poor planning, and multiple avoidable delays. I was given a firm date for when my vehicle would be ready. A few days prior, I was told it might not be done — but no one followed up before the weekend. Since I didn’t hear otherwise, I assumed it was still on track. Instead, I found out the morning of that it wasn’t ready, with no warning or explanation ahead of time.
This happened more than once, and in total, it took over five weeks to get my vehicle back.
A big part of the delay came down to poor parts management. Some parts were missing, others were wrong, and at one point, seatbelts were ordered in the wrong color — which wasn’t even caught until the day they were supposed to be installed, setting things back another five days. It was clear there wasn’t enough attention to detail throughout the process.
Even on the day I finally picked it up, during the final inspection they discovered paint chips that still needed to be fixed. At that point, I couldn’t afford to wait any longer — I was losing money being without my truck — so I asked them to just do a quick touch-up instead of the proper repair, just so I could get back on the road.
While the repair work seems okay overall, the lack of follow-through, planning, and clear communication made this a very frustrating experience. I hope they take these issues seriously, but based on my visit, I would not recommend them.
HB Mao
Feb 2025
I took my car to Chilton after being rear-ended in an accident. A few days later, I picked it up, and I was impressed by the results—the car was thoroughly washed, and the paint on the replaced rear bumper matched perfectly. The front desk staff were all friendly, and I especially want to thank Staccy for consistently following up during my car repair.
alberto martinez
Jan 2025
Great job and completed on time.
David Moniz
Jan 2025
They kept me up-to-date on the progress And repairs on my truck. They were earlier than the estimated time they were very professional excellent work all in all a great experience given the circumstances I would recommend them to anybody that needs a quality and professional repair and dealing with the customer service was a pleasure I dealt with a lady by the name Angelica, she was very professional. And understanding
Gautam Gulati
Dec 2024
I took my car to Chilton 2 days after Thanksgiving (someone hit me as I was parked). Chilton took the pictures and told us to have the third party’s insurance send Chilton the assignment# so Chilton can start working on my car. Once that arrived, they were on top of things and had my car ready within a month. They took good care of the vehicle and ensured that the paint matched the body and all issues were fixed. I highly recommend bringing your car into Chilton if you have been involved in a collision. Shannon, Stacie & the team, thank you.
Helen Ho
Dec 2024
The repair job is excellent. Great technician. Overall good customer service
Freshta Rastkar
⸻
⭐⭐⭐⭐⭐
I had an excellent experience at this body shop! From the moment I walked in, the staff was welcoming and professional. The shop itself is clean, organized, and gives you confidence that your vehicle is in good hands.
A special mention goes to Angel, who went above and beyond to make the process smooth and stress-free. Angel was polite, patient, and explained everything clearly. Their friendly attitude and willingness to help really stood out and made me feel valued as a customer.
The quality of the work on my vehicle was outstanding, and the customer service was just as impressive. I highly recommend this shop to anyone looking for reliable service and a team that genuinely cares about their customers.
Kenneth Chang
Overall, happy with the results, service, and lifetime work guarantee. The quality and cleanliness was great. I saw a comment earlier on responsiveness. No one’s perfect and there were times I had to follow up on some items to keep things moving at a quick pace so I could get my car back. Stacy and Angel worked with me to get the job done, keep me informed on parts, and being professional. And call out to them and Luis from the shop who helped remove some tar build up that wasn’t even part of the fix as well as a Tesla part he gave me that was hard to find, thanks Luis for your awesome service!
Annette Longo
If you are looking to WASTE YOUR TIME, use this shop! Horrendous scheduling and vehicle assessment tool (that no one ever looked at!) Was told at my 30min appointment that it would actually take 1-2 hours. No thanks! Will go somewhere that values my time.
Lili Peng
Customer service was very rude and abrupt to women
Jonathan DeLucia (Jon)
My experience with Chilton Auto Body was disappointing due to inconsistent communication, poor planning, and multiple avoidable delays. I was given a firm date for when my vehicle would be ready. A few days prior, I was told it might not be done — but no one followed up before the weekend. Since I didn’t hear otherwise, I assumed it was still on track. Instead, I found out the morning of that it wasn’t ready, with no warning or explanation ahead of time.
This happened more than once, and in total, it took over five weeks to get my vehicle back.
A big part of the delay came down to poor parts management. Some parts were missing, others were wrong, and at one point, seatbelts were ordered in the wrong color — which wasn’t even caught until the day they were supposed to be installed, setting things back another five days. It was clear there wasn’t enough attention to detail throughout the process.
Even on the day I finally picked it up, during the final inspection they discovered paint chips that still needed to be fixed. At that point, I couldn’t afford to wait any longer — I was losing money being without my truck — so I asked them to just do a quick touch-up instead of the proper repair, just so I could get back on the road.
While the repair work seems okay overall, the lack of follow-through, planning, and clear communication made this a very frustrating experience. I hope they take these issues seriously, but based on my visit, I would not recommend them.
HB Mao
I took my car to Chilton after being rear-ended in an accident. A few days later, I picked it up, and I was impressed by the results—the car was thoroughly washed, and the paint on the replaced rear bumper matched perfectly. The front desk staff were all friendly, and I especially want to thank Staccy for consistently following up during my car repair.
alberto martinez
Great job and completed on time.
David Moniz
They kept me up-to-date on the progress And repairs on my truck. They were earlier than the estimated time they were very professional excellent work all in all a great experience given the circumstances I would recommend them to anybody that needs a quality and professional repair and dealing with the customer service was a pleasure I dealt with a lady by the name Angelica, she was very professional. And understanding
Gautam Gulati
I took my car to Chilton 2 days after Thanksgiving (someone hit me as I was parked). Chilton took the pictures and told us to have the third party’s insurance send Chilton the assignment# so Chilton can start working on my car. Once that arrived, they were on top of things and had my car ready within a month. They took good care of the vehicle and ensured that the paint matched the body and all issues were fixed. I highly recommend bringing your car into Chilton if you have been involved in a collision. Shannon, Stacie & the team, thank you.
Helen Ho
The repair job is excellent. Great technician.
Overall good customer service