Prestige Pools

Sep 2023

We used Prestige pools for many years until our account was turned over to another company. Keith spoiled us with great and timely service. We are so disappointed in the new person who took over our account. Poor service required us to terminate their services. We really miss Keith at Prestige. Never had to worry about our pool and wonder if we'll ever be able to find someone who can equal his performance.

Sep 2023

this company has no systems in place to do accurate billing. Either we were billed inaccurately, billed after payment had already been made, or not billed at all. Every month we had a problem with billing. The owner accepts, no responsibility for anything and doesn’t think there’s a problem. his methods are antiquated and he can’t even look up if a check has cleared. Needless to say we have gone elsewhere. pathetic excuse for customer service.Service: Water treatment

Sep 2023

This company has the worst customer service ever. Their billing is not accurate and every month I was getting billed incorrectly. They just don't have a good system in place. We liked our pool guy a lot and he did a very good job but I just couldn't deal with the lack of system in place with the company. The owner Keith is a little bit of a hothead, and would not take responsibility for the billing problems. they have had employees come and go that did not know what they were doing. The customer service is terrible. I think they are flying by the seat of their pants operating this business. I was skeptical when I first met the owner because he looked like a drug addict with missing/rotten teeth and talking really fast, like he was on speed I should have paid attention to my initial gut feeling! I will be happy to be moving on to a more reputable company.