About Geek Squad

Geek Squad, located in Best Buy stores, offers a wide range of tech services, including computer and tablet repair, home appliance repair, and installation of car stereo and GPS systems. Their agents are known for their expertise in fixing various makes and models of technology, regardless of where they were purchased. Customers appreciate the support and setup services provided to help them get the most out of their devices. One customer shared a particularly positive experience with Gabriel Serrano, a Geek Squad agent. After falling victim to a scam where a fraudulent caller gained access to their laptop, the customer felt anxious and embarrassed. Upon visiting Best Buy, they were greeted by Gabriel, who was calm, patient, and attentive. His demeanor helped ease the customer's anxiety immediately. He conducted a thorough diagnostic of the laptop and offered to add extra security measures. The next day, the customer was informed that their laptop was ready but needed a follow-up appointment for security installation. When the customer encountered difficulties scheduling this appointment, Gabriel recognized them in the store and volunteered to complete the job without requiring another visit. Another customer echoed similar sentiments about Gabriel and a colleague named David, noting their helpfulness and professionalism. They appreciated the expertise shown by the agents, even when there were no significant issues with their laptop. Customers feel reassured and supported through their interactions with Geek Squad, especially in moments of confusion or concern about their technology. Overall, Geek Squad is recognized for its commitment to customer service, knowledgeable staff, and effective solutions for tech-related problems, making it a reliable choice for anyone needing assistance with their devices.

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Reviews for Geek Squad

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Dec 2022
I want to sing the praises for Gabriel Serrano. I had inadvertently allowed a scammer, believing them to be Geek Squad, control of my laptop. After being inside my laptop for over 30 minutes, they called me back with a series of issues including a Trojan and “someone turned off my defender.” Then the scammer said for $299/year, they would make sure this would never happen again to me. By then, I figured out I had been had. I am not a computer person (as you have probably ascertained) and I was appalled at myself for my stupidity and my trust and also, very afraid. I went into Best Buy and made an appointment for two days later. I had the good fortune to have Gabriel Serrano from the Geek Squad to help me. From the very start, he was calm, patient, positive and he listened to what I had to say. Just what I needed. My anxiety level dropped several degrees. Before he even touched my laptop, I felt better! A preliminary search by him looked good but he wanted to keep my laptop for a more inclusive diagnostic and to add more security. I got a call from Best Buy the next day saying my laptop was finished but that I needed to make an appointment because they still needed to add the security. I called to make an appointment but had difficulty, so decided to go into the store to make the appointment. Gabriel happen to be standing in the area and he said he wanted to help me (I had no expectation to see him and truly had only come in to schedule an appointment.) But said he wanted to finish the job he started and then I would not have to come back again. And he did just that. I felt like he provided exemplary service. He CARED. He was knowledgeable, thoughtful and never once made me feel foolish for my interaction with the scammer. Thank you, Gabriel. Best Buy is very fortunate to have such a good employee!!
Dec 2022
I want to sing the praises for Gabriel Serrano. I had inadvertently allowed a scammer, believing them to be Geek Squad, control of my laptop. After being inside my laptop for over 30 minutes, they called me back with a series of issues including a Trojan and “someone turned off my defender.” Then the scammer said for $299/year, they would make sure this would never happen again to me. By then, I figured out I had been had. I am not a computer person (as you have probably ascertained) and I was appalled at myself for my stupidity and my trust and also, very afraid. I went into Best Buy and made an appointment for two days later. I had the good fortune to have Gabriel...read full review
Oct 2022
Very helpful. Especially from Gabriel and David. I brought in my laptop, thankfully nothing was really wrong with it, but they were helpful and I feel could use extra hands. Overall, appreciate the professionalism and expertise despite it being my own blunder haha. Take care!