I've been using this company for the last 7 years. I have them come out and spray around my house for ants. They would also take precautions to not spray on or around areas of my yard where the bees might frequent, i.e. in flower beds or in my vegetable garden boxes. Today I was told that they had to reschedule my appointment because their technician has a bee allergy and was afraid to work in my yard. I was absolutely floored. I mean, one would think that if you have that sort of an allergy, maybe working for a pest company isn't the smartest job for you. Needless to say, I will no longer be using this company. I found their manager to be rude and unprofessional and the whole allergy thing, just blew my mind. Do yourself a favor and find a better company.
Paula McCallister
Dec 2024
Excellent customer service. The Pest guys really know their stuff. I highly recommend them
marianne jacobson
Aug 2024
?Hydrex was the only service of 4 that came to my home that correctly diagnosed and fixed my carpenter ant problem! Dustin was very smart n professional.
Ricky Sidhu
Jun 2024
Not very helpful or friendly. When asked if they could try to find the hornet nest for us since we could not locate it, they simply said " we cant waste time looking for it if you already don't know where it is"
Harold Minkin
Feb 2024
Kristian has sprayed our home for ant problems. He is very thorough and he has solved our ant problems!
David Palmer
Nov 2023
Despite my cleanliness and air-tight food storage, the rat problem has only gotten worse since switching to Hydrex. They apparently added incorrect notes within their own customer management system which led to a disruption of my “subscription” service.Also, upon Hydrex’s initial inspection, they said they would lay traps in the attic. But when the rep came out, he was very reluctant to do so, even though I cleared out my entire room—just for Hydrex.I’ll spare you the photos. ???
Bo L.
Nov 2023
I've been a Hydrex customer since 2000. But my recent experience left a bad taste in my mouth. Instead of working with me to share their expertise on how to solve my rodent problem, all they could do was to be rude to me and tell me what they can't do. Paula was exceptionally rude to me on the phone. And when I told owner Linda that she was about to lose this customer of over two decades, she was unmoved. Maybe they have a reason not to care? Perhaps facing insolvency?
Leanne M.
Aug 2023
To the Hydrex technicians - great, knowledgeable, and helpful - Our first appt the technician missed an obvious entry point, but it can happen. Glad the second guy caught it.Front Office Manager? RUDE and has a IDGAF attitude that was so disappointing after their team fumbled our scheduled follow up and set it for the wrong day and time. Didn't seem like she cared to keep our business. Also - one of the few Pest companies that make you pay for inspection upfront and ($133, $65 for each weekly follow up).My advice- call in only desperate times - it's worth waiting for other Pest companies that provide complementary inspections and actually WANT your business.Also - to the Owner - reconsider some empathy training for your front office manager. Her attitude and unwillingness put the nail in the coffin for us to cut ties.
Pat I.
Apr 2023
Worst customer service & they don't stand by their work. I had a service call at my house & had two options. I asked the technician for his recommendation and went with that. Two days later they were back with a vengeance. When I called, the woman was extremely rude & told me they wouldn't come back without a charge & blamed me for going with what the tech recommended. Done with this place. I'm fully expecting a nasty response to this- which tells you all you need to know about them.
Kenwood G.
Mar 2023
I've had a long term service arrangement with Hydrex of Petaluma. Since the ownership changed hands the office has completely changed to a friendly and informative style. I had a problem with my service tech several years ago. They changed techs and it's been perfect since then. I no longer have an ant problem.
katrina peebles
I've been using this company for the last 7 years. I have them come out and spray around my house for ants. They would also take precautions to not spray on or around areas of my yard where the bees might frequent, i.e. in flower beds or in my vegetable garden boxes. Today I was told that they had to reschedule my appointment because their technician has a bee allergy and was afraid to work in my yard. I was absolutely floored. I mean, one would think that if you have that sort of an allergy, maybe working for a pest company isn't the smartest job for you. Needless to say, I will no longer be using this company. I found their manager to be rude and unprofessional and the whole allergy thing, just blew my mind. Do yourself a favor and find a better company.
Paula McCallister
Excellent customer service. The Pest guys really know their stuff. I highly recommend them
marianne jacobson
?Hydrex was the only service of 4 that came to my home that correctly diagnosed and fixed my carpenter ant problem!
Dustin was very smart n professional.
Ricky Sidhu
Not very helpful or friendly. When asked if they could try to find the hornet nest for us since we could not locate it, they simply said " we cant waste time looking for it if you already don't know where it is"
Harold Minkin
Kristian has sprayed our home for ant problems. He is very thorough and he has solved our ant problems!
David Palmer
Despite my cleanliness and air-tight food storage, the rat problem has only gotten worse since switching to Hydrex. They apparently added incorrect notes within their own customer management system which led to a disruption of my “subscription” service.Also, upon Hydrex’s initial inspection, they said they would lay traps in the attic. But when the rep came out, he was very reluctant to do so, even though I cleared out my entire room—just for Hydrex.I’ll spare you the photos. ???
Bo L.
I've been a Hydrex customer since 2000. But my recent experience left a bad taste in my mouth. Instead of working with me to share their expertise on how to solve my rodent problem, all they could do was to be rude to me and tell me what they can't do. Paula was exceptionally rude to me on the phone. And when I told owner Linda that she was about to lose this customer of over two decades, she was unmoved. Maybe they have a reason not to care? Perhaps facing insolvency?
Leanne M.
To the Hydrex technicians - great, knowledgeable, and helpful - Our first appt the technician missed an obvious entry point, but it can happen. Glad the second guy caught it.Front Office Manager? RUDE and has a IDGAF attitude that was so disappointing after their team fumbled our scheduled follow up and set it for the wrong day and time. Didn't seem like she cared to keep our business. Also - one of the few Pest companies that make you pay for inspection upfront and ($133, $65 for each weekly follow up).My advice- call in only desperate times - it's worth waiting for other Pest companies that provide complementary inspections and actually WANT your business.Also - to the Owner - reconsider some empathy training for your front office manager. Her attitude and unwillingness put the nail in the coffin for us to cut ties.
Pat I.
Worst customer service & they don't stand by their work. I had a service call at my house & had two options. I asked the technician for his recommendation and went with that. Two days later they were back with a vengeance. When I called, the woman was extremely rude & told me they wouldn't come back without a charge & blamed me for going with what the tech recommended. Done with this place. I'm fully expecting a nasty response to this- which tells you all you need to know about them.
Kenwood G.
I've had a long term service arrangement with Hydrex of Petaluma. Since the ownership changed hands the office has completely changed to a friendly and informative style. I had a problem with my service tech several years ago. They changed techs and it's been perfect since then. I no longer have an ant problem.