About New Image Plumbing & Rooter, Inc.
New Image Plumbing & Rooter, Inc. is a family-oriented plumbing company that aims to provide exceptional customer service, modern tools, and unmatched technical expertise. This business has received positive reviews for their work, including installing a new shampoo bed for a local salon and resolving challenging leak issues for homeowners and businesses alike. Customers have praised the company's ability to find and fix problems quickly, as well as their fair and reasonable pricing. New Image Plumbing & Rooter is committed to bringing a fresh and new approach to the industry, ensuring that their clients' plumbing problems are solved and their homes are happy. They have impressed many with their quick response times, especially on busy days. One customer noted that after calling several companies on a Sunday, New Image Plumbing was the only one that promptly sent a technician and manager to resolve a hot water issue within 30 minutes at a commercial location. Another customer was relieved when technicians found a minor leak instead of a more costly water heater replacement, completing the repair quickly and ensuring all fixtures were working properly. Their professionalism and care in protecting homes during service have also been highlighted, making New Image Plumbing & Rooter a strong recommendation for anyone needing plumbing services.
I'm so glad I found this local company! They were able to come out the same day after I called in a panic since we had no hot water. They replaced an old/dysfunctional water heater with a tankless system the next day. Also noticed some old pipes that were leaking that they repaired. Amazing customer service from the office staff to all of the team- Pierre, Refugio, Pedro and Pedro have all been super nice, trustworthy and do good work. Highly recommend!
The service experience I had with New Image Plumbing was exemplary in every detail. From my initial call to New I mage all the way through to completion and payment, the experience was expert, pleasant, honest, dignified — even friendly and amusing.
It goes without saying that the team fixed my problem perfectly and set me up for even better plumbing in my future.
I had an emergency plumbing failure, a back-up that was caused by a damaged line to the city. From my initial call to Tina, ON A SUNDAY NIGHT, to my initial assessment with George (about whom I cannot summon enough praise—I consider it an honor to have met him, quite apart from any plumbing problem...read full review
I wish Google would let me give 10 stars for New Image Plumbing & Rooter. I almost never write reviews, but they truly earned this one.
We had a sewage backup at our commercial office — easily one of the worst types of surprises — and they were onsite in under 2 hours from my call. That alone was a huge relief.
Pierre, the owner, showed up himself. He was incredibly friendly, straightforward, and easy to communicate with. While his technician handled the repair quickly, Pierre walked me through what was happening and provided transparent pricing before every step. They ended up snaking both the main sewage line outside and the bathroom drain pipe.
And...read full review