About Nailbox Pasadena
Nailbox Pasadena offers a mixed experience for its customers. Some clients have praised the salon for its clean and cute atmosphere, as well as the amazing service provided by specific technicians. One customer shared a positive experience when a technician went above and beyond to accommodate them for a wedding, demonstrating great care and charging only for additional services needed. However, not all feedback has been positive. Some clients reported feeling overcharged for services they did not request, resulting in a shocking total that exceeded their usual spending. Others expressed discomfort with the salon's setup, particularly the use of portable wash basins instead of more comfortable, built-in options. Issues with gel removal techniques were also highlighted, with concerns about damage to natural nails. Additionally, some customers noted that their gel polish chipped within a few days. Overall, while Nailbox Pasadena has its advocates, there are significant areas for improvement in service and comfort.
I had a great experience at this salon. The price was affordable, and the view was beautiful, making me feel like I was in London. The salon was clean, and the staff were friendly. Plus, there was free parking available. I will definitely come back!
The service was ok but I have never paid so much for my nails.I got sold into more services than I wanted and I also got overcharged for services I had told them I did not want.In the end they charged me $150 forGel pedicure (originally wanted just normal)Gel manicureNail artSpa (which I did not want initially)I feel I got ripped off. I’m still shocked at how much I was charged and after tip the total came out to be $177I usually do at most spend $100 for everything. Needless to say I will not be going back.
The service here is AMAZING! I had my nails done the Friday earlier (10/14) and although the technician did a pretty good job, I was being particularly picky since I was having my nails done for my upcoming wedding (10/22).I called to reschedule and was willing to pay to just have it redone and Rainnie did an amazing job and only charged me for the additional overlay / polish. She took such great care of me and I cannot tell you how much I appreciated being taken care of as I prepared for my special day.Services: French manicures