Hours are incorrect and/or no one answers the phone. Called multiple times on a weekday (not a holiday) between 8 am through 8:45 am and only heard the automated message. Pressed 0 based on what their website info has on the bottom and spoke to someone who told me I have to call the clinic for the scheduling department. Very confusing. These are simple business logistical matters that confuse and frustrate patients. I strongly do not recommend this clinic. If they cared about their quality of service and they're failing at the simple stuff, I wouldn't trust them with the actual medical side Edit: I finally spoke with someone at 8:48 am who told me the pasadena... read full review
August 2024
Two and a half hour wait WITH an appointment! It doesn't matter if you're early or late, the order that you will see the doctor will be completely random because all the paperwork gets mixed up. So if you come here be prepared to wait. But here's a pro tip- be a Karen! A woman, who was complaining and making a big scene, decided she didn't want to wait anymore. So she just walked right past the staff to the doctor and he saw her right away.
July 2024
I've been coming here for years, and generally have been satisfied. But things have slipped. A few weeks I came in to renew my contact lens prescription, and was told that the eye test they perform for that is not a regular, thorough eye exam. So I made an appointment for that. This morning I waited 45 minutes to be seen by clinicians, and had my eyes dilated. Then I waited another 45 minutes to see the actual doctor, who couldn't understand why I was there. She said she was a retinal specialist. I told her I had retinal issues in the past, and she asked how long ago. I asked why she couldn't just look it up, because they were handled at that clinic. She... read full review
Hours are incorrect and/or no one answers the phone. Called multiple times on a weekday (not a holiday) between 8 am through 8:45 am and only heard the automated message. Pressed 0 based on what their website info has on the bottom and spoke to someone who told me I have to call the clinic for the scheduling department. Very confusing. These are simple business logistical matters that confuse and frustrate patients. I strongly do not recommend this clinic. If they cared about their quality of service and they're failing at the simple stuff, I wouldn't trust them with the actual medical side Edit: I finally spoke with someone at 8:48 am who told me the pasadena... read full review
Two and a half hour wait WITH an appointment! It doesn't matter if you're early or late, the order that you will see the doctor will be completely random because all the paperwork gets mixed up. So if you come here be prepared to wait. But here's a pro tip- be a Karen! A woman, who was complaining and making a big scene, decided she didn't want to wait anymore. So she just walked right past the staff to the doctor and he saw her right away.
I've been coming here for years, and generally have been satisfied. But things have slipped. A few weeks I came in to renew my contact lens prescription, and was told that the eye test they perform for that is not a regular, thorough eye exam. So I made an appointment for that. This morning I waited 45 minutes to be seen by clinicians, and had my eyes dilated. Then I waited another 45 minutes to see the actual doctor, who couldn't understand why I was there. She said she was a retinal specialist. I told her I had retinal issues in the past, and she asked how long ago. I asked why she couldn't just look it up, because they were handled at that clinic. She... read full review