Clean Initiative is a company that specializes in home restoration, performance, and comfort. They offer services like solar power, roofing, and home efficiency to help customers save money and reduce their environmental impact.
Customers praise Clean Initiative for its exceptional customer service, with representatives described as professional, knowledgeable, and patient in explaining the benefits of solar energy and addressing customer questions. Clients appreciate the detailed assessments and personalized recommendations offered by the company.
However, some recent reviews have raised concerns about the company's responsiveness to customer issues. While customers are generally satisfied with the initial installation process, there have been instances where follow-up support and communication have been lacking. The company's commitment to providing clear information and honest advice has been called into question by some customers who have experienced challenges with the performance of their solar systems and difficulty in reaching customer service.
Clean Initiate Solar installed the solar system at my house. I have an issue where the house battery doesn’t power the house when the grid power goes down, even though the house battery is charged.
The first time I called in, someone answered, and they responded with “we’ll check some diagnostics and call you back in 10 minutes.” They never called, and that was about 3 months ago. I’ve called them and left messages, and emailed, a total of about 20-30 times. They have not answered or respond since the first "we'll get back to you." I will be filing this review in as many forums I can, and with the Better Business Bureau, as a warning to other potential… read full review
Apr 2024
4.0★★★★☆
Clean Initiate Solar installed the solar system at my house. I have an issue where the house battery doesn't power the house when the grid power goes down, even though the house battery is charged. The first time I called in, someone answered, and they responded with "we'll check some diagnostics and call you back in 10 minutes." They never called, and that was about 3 months ago. I've called them and left messages, and emailed, a total of about 20-30 times. They have not answered or respond since the first "we'll get back to you." I will be filing this review in as many forums I can, and with the Better Business Bureau, as a warning to other potential customers. Update: after posting the review above several places, Clean Initiative immediately reached out, sent out a service tech, and fixed the problem. I'm going with 4/5 stars because there still appears to be no way to reach customer service without going to such drastic lengths, but now I'm happy with the solar installation.
Nov 2023
5.0★★★★★
I had an excellent experience with Clean Initiative. Mei was very professional and explain the positive impact to the environment of the project and the benefits for the customer. I’m excited to take this saving opportunity.
