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My girl Andie was a recent cardiology patient of Dr. Cole. She had the Left Atrial Decompression procedure. From the moment I reached out inquiring about the procedure to the day of surgery I was impressed with Dr. Cole and his staff. They were prompt and compassionate during their communication with me and answered all my questions. They made me feel supported and heard. My girl is my soul dog and it is scary when they are sick and have to undergo a procedure. They kept me informed the entire time and their expertise eased my fears. The receptionists Yoselin and Brieana were so amazing and kind. Dr. Cole’s assistant Brianna was exceptional, informative and was amazing... read full review
We came in around 2 am for a dog emergency. Over the phone I was told a 3-4 hour wait, but when we showed up we were seen immediately
Unfortunately, it was not a good visit because we had to put her down because realistically our dog was 16 and a half and had several problems. When the doctor came in, I can tell she was crying which meant it was not good news. We definitely felt the empathy and know they really care about pets here. Won't be getting any pets soon, but will definitely keep them in mind if we do. Screw Flanders.
Was referred to Access by our vet for more advanced internal medicine treatment for our elderly pet. Dr. Rowland was her internist - she is a talented and caring doctor who did a great job explaining all the medical issues and treatment paths available. No pushing of treatments and was very sensitive to our needs/wants considering we were dealing with end of life decisions with our dear dog. When our dog passed in the middle of the night Access again was there - told us to bring her in and they would hold her for pick-up by the aftercare company. They made a very hard time much easier..