Come on guys, at least try. Horrible customer service without question. Let's be mindful of others, yes? Not everyone has the time to sit around and wait. If the receptionist can not keep up with her workload then perhaps it's time to hire more receptionist. Another option would be to hire receptionists that have the appropriate training in the field that are working in. Being respectful and mindful goes a long way.
Lisa Falcon
Mar 2026
My experience here was great very clean and friendly staff thank you especially to vero & Leticia for taking care of me. The doctor was also very caring and knowledgeable I highly recommend this place they offer valet parking and validate it!:)
Joel Cinco
Nov 2025
My appointment today is 2:45pm and it is already 3:42pm and I am still waiting.
P M
Nov 2025
I brought my son here today because he was coughing really bad and having chest pain while coughing but the three staff named Karen, Maryann and Letty did not accept my son because he didn’t have an appointment with them. I asked if they can give him just at least 5 mins for the doctor to see him and they said no because they dont accept walk ins every friday. I asked them too if they can just check if he has covid and they said no. I begged them to just give me a covid test pack so I can just do it by myself and still they said no. It was a heartless experience with these people. I was so mad. I used to bring my son here on emergencies before and they would accept him but these three ladies today weren’t people who have no empathy on a child who is in need for medical attention really bad. I ended up looking for another urgent care and found out my son has pneumonia. These three people in this clinic don’t care about their clients. They are the worst people I have encountered in the healthcare. So sad that they work in a place like that. I have always loved my son’s doctor (Dr Lim) but now I went to another clinic because of that. Hope they will do something in how to manage their workers in this clinic.
niloofar mashayekhee
Oct 2025
Don’t go around this physician group. The worse clinic I ever seen. They don’t have any protocol. People playing load Latin music inside the clinic. Receptions are so rude. In one word they are unprofessional and low level.
Jason Sauber
Aug 2025
They lost my ID and insurance card
Manuel Roque
Aug 2025
I want to commend Dr. Montenegro and his staff in Sto. Nino clinic in Panorama City. I am a patient of his and I am intent on putting my trust in his expertise and superb care of his patients. He undoubtedly has trained his staff to perform at a congenial and professional level. Truly, a good doctor/boss like himself begets good subordinates. I point specifically to Aries, who helped me out in filling in my medications. He calls it courtesy refills, but I call it nobility. Hats off to you, Dr Montenegro for leading me into tip-top shape.
anibal Moran
Apr 2025
This clinic is getting worse every day thay gives you the appointment the day and time when you get there they said is not for today is for tomorrow I don't need to waste my time like this be serious
Genny Alvarez
Nov 2024
I went for an urgent matter and was treated right away.
Bryanna P.
Aug 2024
8-29-2024 The treated me very bad just a few minutes because I had just taken my daughter to the clinic since she was sick and I informed that she had Covid and while I know it's a big deal I didn't like there reaction there supposed to be healthcare workers and be professional but they weren't they looked at us as if she had lepra I have been going 19 years to this clinic and Rene Lin a doctor there who's clinic it used to be there never treated us that way It not good to treated that way and it's a very bad feeling.
Mr Vee
Come on guys, at least try. Horrible customer service without question. Let's be mindful of others, yes? Not everyone has the time to sit around and wait. If the receptionist can not keep up with her workload then perhaps it's time to hire more receptionist. Another option would be to hire receptionists that have the appropriate training in the field that are working in. Being respectful and mindful goes a long way.
Lisa Falcon
My experience here was great very clean and friendly staff thank you especially to vero & Leticia for taking care of me. The doctor was also very caring and knowledgeable I highly recommend this place they offer valet parking and validate it!:)
Joel Cinco
My appointment today is 2:45pm and it is already 3:42pm and I am still waiting.
P M
I brought my son here today because he was coughing really bad and having chest pain while coughing but the three staff named Karen, Maryann and Letty did not accept my son because he didn’t have an appointment with them. I asked if they can give him just at least 5 mins for the doctor to see him and they said no because they dont accept walk ins every friday. I asked them too if they can just check if he has covid and they said no. I begged them to just give me a covid test pack so I can just do it by myself and still they said no. It was a heartless experience with these people. I was so mad. I used to bring my son here on emergencies before and they would accept him but these three ladies today weren’t people who have no empathy on a child who is in need for medical attention really bad. I ended up looking for another urgent care and found out my son has pneumonia. These three
people in this clinic don’t care about their clients. They are the worst people I have encountered in the healthcare. So sad that they work in a place like that. I have always loved my son’s doctor (Dr Lim) but now I went to another clinic because of that. Hope they will do something in how to manage their workers in this clinic.
niloofar mashayekhee
Don’t go around this physician group. The worse clinic I ever seen. They don’t have any protocol. People playing load Latin music inside the clinic. Receptions are so rude.
In one word they are unprofessional and low level.
Jason Sauber
They lost my ID and insurance card
Manuel Roque
I want to commend Dr. Montenegro and his staff in Sto. Nino clinic in Panorama City. I am a patient of his and I am intent on putting my trust in his expertise and superb care of his patients. He undoubtedly has trained his staff to perform at a congenial and professional level. Truly, a good doctor/boss like himself begets good subordinates. I point specifically to Aries, who helped me out in filling in my medications. He calls it courtesy refills, but I call it nobility. Hats off to you, Dr Montenegro for leading me into tip-top shape.
anibal Moran
This clinic is getting worse every day thay gives you the appointment the day and time when you get there they said is not for today is for tomorrow I don't need to waste my time like this be serious
Genny Alvarez
I went for an urgent matter and was treated right away.
Bryanna P.
8-29-2024 The treated me very bad just a few minutes because I had just taken my daughter to the clinic since she was sick and I informed that she had Covid and while I know it's a big deal I didn't like there reaction there supposed to be healthcare workers and be professional but they weren't they looked at us as if she had lepra I have been going 19 years to this clinic and Rene Lin a doctor there who's clinic it used to be there never treated us that way It not good to treated that way and it's a very bad feeling.