About Palm Desert VA Clinic
The Palm Desert VA Clinic has received positive reviews for its efficient and caring service. Patients appreciate the clinic's new location near Costco, which offers a modern and clean environment. The staff is described as professional and attentive, providing one-on-one care that makes patients feel genuinely cared for. One reviewer highlighted the clinic’s quick and organized appointment process, noting that they receive a text reminder and have a short wait time. Another person shared how the clinic helped them navigate the VA system to access affordable medication, saving hundreds of dollars each month. They praised the staff, especially the Clinic head, for assisting them in enrolling in the VA program through Eisenhower Hospital, which allowed them to get their medication at a much lower cost. Overall, the clinic is seen as a new standard for care, combining efficiency, professionalism, and compassionate service in a comfortable setting.
I would like to say Randal Moraga is such a wonderful young man that is always assisting , helping folks in wheel chairs and asking if they need anything, Great asset to this Clinic!! Thank you Randal
I’ve always had pretty good service here. There was one time that a back office staff member was refusing to see me because I was late but with the grace period. That was one of a few “meltdowns” that I’ve had there. The manager came right out and got everything resolved. Other than that the staff has been excellent, professional and patient with me. I feel bad when I am not so nice to the front office staff as they deserve better. I try to enter the building in a super positive mood…..
Supposed to have phisical.
Instead, was asked for labs (but no ordering physician, apparently).
Phlebotomist asserts injection drug use after asking for un-ordered urinalysis.
Physical is re-rescheduled for over 2 months further out. No notation or rationale for either cancelation.
As others have mentioned, not all "employees" are directly employed w VA. Many are unable to use the software interface. Interestingly, all kiosks were removed.
Several "patients" come to check in counter, wait, and leave with no appointment. Some beeing rude and disrespectful to other patients, extremely unusual as veterans tend to go out of their way for...read full review