About Melo's Pools and Outdoors
Melo's Pools and Outdoors is praised for its outstanding service from design to construction and ongoing support. Customers appreciate the expertise and dedicated customer service provided by every employee, making interactions professional and stress-free. The quality of work, including the beautiful deck and pool, is highly regarded, as is the diligent maintenance service that keeps pools sparkling. Melo's Pools has received excellent reviews, with customers describing the company as a "better pool company" that provides "exceptionally service from design to completion" and "flawless craftsmanship and excellent service." The reconstruction of a client's pool was described as "superb," and the overall experience was fantastic, with the staff being easy to work with, responsive, and returning calls in a timely manner. Melo's Pools and Outdoors comes highly recommended for anyone looking for top-tier pool and outdoor renovations.
My husband and I recently decided to remodel our pool which was 10 years old and looked tired. Before moving forward, we obtained 3 bids for the job including Melo's Pools and two other pool companies. Alberto Melo came out as scheduled to discuss our plans, take measurements and suggest a timeline for our project. Alberto’s price quote came in between the other two, but we felt he would work well with us in creating our dream pool, and trusted that he’d be dependable with his timelines and quality. One month before the proposed start date, we were contacted and given confirmation of a firm date in January when work would begin. A day prior to demolition, Gabriel from Alberto’s team arrived to drain the pool and the next morning, another crew arrived promptly at 7:00 a.m. to demolish and remove the old plaster finish and ceramic tiles. That same week Alberto’s tile crew arrived to install our new glass pool tiles and worked with us to create exactly the right accents with application of glass tiles on the steps and seat of the spa and the steps into the pool. After the tile work had been completed, another crew arrived as scheduled to pour and apply the new Pebbletec finish. Once the finish was applied, the pool was refilled and Alberto’s pool maintenance man Carlos took over care of our pool for the next 6 weeks to properly care for and clean the renovated pool/spa and adjust the new saline chlorinator. Our project also included installation of a new filter and heater for our pool, and adjusting placement of the new equipment to maximize the space in our pool room. Gabriel from Melo's team installed all of our new equipment and worked closely with us to make sure we were happy with the new layout and he explained to us in great detail the proper use and maintenance for the equipment. Throughout our pool renovation process Alberto and his team were in regular contact to ensure a smooth and informed demolition and renovation process. We had a few unexpected issues, as can often occur in projects of this kind. In each instance, Alberto’s team responded right away to assess the issues and suggest solutions which they implemented. Throughout the entire process the Melo’s team were extremely professional, courteous and possessed a superior customer focus that surpassed our expectations. Our new pool was turned over to us in great working order, and is absolutely beautiful . We are thrilled with our pool and had an excellent experience working with Melo’s Pools. We highly recommend Albert Melo and the entire team at Melo’s Pools.
I most highly recommend Melos Pools. My new pool spa is beautiful, they walked me through the whole process from quote to complition, I'm very pleased
We have just completed our pool and spa project in Palm Desert with Melos pools and spa. The team were amazing to work with; professional, courteous and paid great attention to detail. I would highly recommend them to anyone who is looking for a high quality product which is good value for money. Thank you Alberto, Patrick, Lorena and all the construction team!!