John Muir Health

Horrible experience with the billing office and their staff. I scheduled a well-woman visit for a routine pap test and asked one additional question. According to my insurance plan, preventive services such as well-woman visits and Pap tests should be fully covered without a copay. The provider didn't provide any testing, diagnostics, prescription, nor schedule follow-up care. However, they billed me an additional $143 for a so-called 10min discussion which is out of the insurance coverage, while the whole visit was like 10 min. Never going back again! Such a scam!

I've visited this office twice now, but unfortunately, my experience hasn't met my expectations. During my annual visit, I asked Dr. Perry a question, and the response I received seemed incorrect. I kindly tried to clarify my question and express my concerns, but the conversation was abruptly cut short. I was told that the appointment was over and that I would need to schedule another visit to ask any additional questions. This left me feeling quite dissatisfied with the level of care and attention I received.

I went into the office for the first time to seek advice after having preeclampsia with my first child. By the end of my visit, Dr. Perry diagnosed me with second infertility and recommended blood work and a HSG test but didn’t inform me that women’s infertility labs and test weren’t covered and are excluded by most insurance. Please don’t make the mistake I made by not confirming with your insurance if your tests/lab work will be covered first. I received a few hefty labcorp bills over $2k.