About Eternal Group of Co Inc
Eternity Cremations, a division of Eternal Group of Co Inc., has received high praise from clients for their compassionate and professional services. The staff, including Christine, Karen, Wendy, and Ruth, have been described as kind, caring, and understanding, guiding families through the difficult process of cremation and burial arrangements. Clients have commended the company's ability to follow through on their commitments in a timely manner, making the process seamless and smooth. Wendy, in particular, has been praised for her exceptional customer service, going above and beyond to resolve issues, even years after the initial interaction. She demonstrated patience and professionalism in addressing the client's concerns, retrieving information from the company's archives to help move the process forward. Similarly, Ruth has been recognized for her compassionate approach, taking the time to listen to the client's frustrations and working diligently to find solutions, even when the situation seemed challenging. The company's commitment to providing personalized attention and support has been a consistent theme in the reviews. Overall, Eternity Cremations has earned a reputation for excellence in the cremation and burial services industry, with clients repeatedly recommending the company to those seeking a caring and reliable partner during a difficult time.
This was a very difficult time for my family when my mother passed away. The staff at Eternity Cremations, Christine and Karen, helped us every step of the way. They were kind, compassionate, and understanding. They followed through on everything they said they were going to do, and in a timely manner. They helped make the process seamless and smooth. I highly recommend their services.
-----IF CREMATION IS PART OF YOUR PLANS, ETERNITY IS THE BEST----- I handled the affairs for my friend, who passed a few years ago. Her cremation was thru Eternity Cremation and I was given her remains for delivery to a Veterans cemetary to join her husband. Time passed (my fault) but now I finally called the cemetary to make arrangements and told NOPE, I need to register her. Called those people and hit another road block. Without all the stressful details, I was worried my friend would end up sprinkled in my garden, which she loved, or she's my passenger when I leave this world. Either way wasn't good. I called WENDY at Eternity Cremation and explained my dilemma. I was hoping there wouldn't be difficulty, since it had been almost 4yrs. But Wendy was amazing. She contacted the cemetary multiple times and VA office that registers spouse burial, so I could get a case # and move forward. Wendy went above and beyond, especially considering how long I waited to bury my friend. Wendy had to go into her archives to get the info needed to move forward. When I worked with her initially, I remember her as being very caring and pleasant. She explained what I needed to do and said to call if I ever needed her. Well I did finally need her years later and she absolutely stepped up 100%. Thats what I called customer service above and beyond. If you or a loved one prefers cremation I would highly recommend contacting Wendy at Eternal Cremation and Burial Service. -----------------------UPDATE worth the read------------------ Wendy is not longer with Eternity so I spoke with RUTH at Eternity Cremation, regarding a new problem I experienced with burial in Los Angeles. I explained my dilemma and she felt it may take a couple days to resolve. We spoke a little longer and she found something so after a quick research my problem was no longer an issue. Even though I was confused \\u0026 frustrated about this new developement, with the cemetary, Ruth was patient and took time to listen to my concern, which reflects compassion for others. It's never easy dealing with the loss of a loved one, but when you factor in handling the arrangements for burial, there's a new level of emotion. I want to thank RUTH for her understanding and professionalism.
-----IF CREMATION IS PART OF YOUR PLANS, ETERNITY IS THE BEST-----I handled the affairs for my friend, who passed a few years ago. Her cremation was thru Eternity Cremation and I was given her remains for delivery to a Veterans cemetary to join her husband. Time passed (my fault) but now I finally called the cemetary to make arrangements and told NOPE, I need to register her. Called those people and hit another road block. Without all the stressful details, I was worried my friend would end up sprinkled in my garden, which she loved, or she's my passenger when I leave this world. Either way wasn't good. I called WENDY at Eternity Cremation and explained my dilemma. I...read full review