About Up and Up Moving and Storage
Reviews for Up and Up Moving and Storage
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security deposit required accepts credit cards black-owned
Up and Up Moving and Storage is a reliable and efficient moving company based in Oakland. The team, consisting of professionals like Alfonso, Robert, Jesus, Santo, and Elliott, is known for their thorough and careful handling of clients' belongings. They provide a range of services, including packing, loading, and unloading, as well as furniture assembly and rug placement. Customers have praised the company's professionalism, excellent communication, and fair pricing. The crew members are attentive to specific instructions, such as identifying fragile items and arranging furniture. Up and Up Moving and Storage is a local, black-owned business that has earned the trust of its clients, who appreciate the company's attention to detail and commitment to ensuring a smooth moving experience.
I've had the absolute pleasure of using Up and Up twice in the last few years and the team of Alfonso and Robert is unbelievably good! So thorough and careful with all of your things. I did a quick walk thru of my old place with Robert, pointing out where each labelled box could go. I let Alfonso know which boxes were ACTUALLY for real fragile and which boxes not to bury. I was able to unpack 3/4s of my house after Alfonso amd Robert left due to their efficiency also solved a sofa arrangement for me because I couldn't figure it out! They assemble anything they take apart and set up your rugs, sofas, beds etc.They literally do it all. A one bedroom will take about 3-4...read full review
I was really pleased with the hard work Jesus and Santo put in. They carefully, but quickly packed up a studio apartment at an assisted living facility, and a few days later Jesus and Elliott moved it all into a truck and took it to their Hegenberger Loop storage facility. The price was great, and everything about the company was very professional. I particularly appreciated the excellent communication with the staff over the phone and the itemized invoice. I would use Up and Up again in a heartbeat.
Brandon (foreman) runs a strong shop. He moved some furniture out of our house & into their warehouse for a few weeks while our floors were being redone. Then also emptied a storage container worth of stuff. A long day for everyone! Super glad to support Oakland grown & black managed business.They did a nice job wrapping all of the furniture, so it stayed in good shape. The crew member did mark our furniture as in "fair" condition, but when I pointed out that some of the furniture was nearly new, he adjusted the stated condition for all of those pieces. The included "freebee" industry standard insurance is pretty minimal, so we bought extra 3rd party insurance (movinginsurance.com) just in case, but we didn't need it. (Note that there are exclusions on the insurance for MDF furniture and upholstered furniture). Everything came back looking the same as before they wrapped & started moving it. I had a question about the invoice and Brandon called back quickly to discuss and I was happy with the explanation & resolution. Better to call than to stew in silence!!!