I came in for a CT scan appointment yesterday. Amazing staff: Shari, Meetel, Maria... and a few others I failed to remember their first names (I am so sorry!) They treated me with common courtesy and human dignity. The procedure was precise and swift. I read all the reviews about this facility before I arrived. Kaiser is not perfect, but who is? I am sure there are a few staff members that are not conforming to the new Kaiser culture, and cause a bad experience on some patients. But it can happen in any institutions. Dr. Giacalone was kind enough to call and follow up on my situation. That is the human touch I cherish most in my recovery journey from cancer. I sense it... read full review
February 2024
I visited this Lab because they are open on Saturday. I stopped around 1 p.m. on 2/10/2024 was greeted warmly by Lisa Murphy who was wonderful! She was patient, kind, and infomative. She gave me directions on how to seamlessly complete both my blood test and urine test seamlessly during the same visit (I didn't know that a urine test had been ordered for me by one of my specialist doctors but Lisa informed me of this.) Lisa is obviously well-trained on using her desktop resources. Lisa is terrific at her job and scores an A+ for customer service and professionalism, all wrapped around a warm heart. I had been a little confused when tring to make an appointment for... read full review
November 2023
I came here to get my staples removed. This place was very easy to find. It was in the department that did my surgery, Did you know that Oakland Medical Center is a major cancer treatment center? People come from all over for treatment. But I came here, signing in was fast enough and I waited. Unfortunately, they don't use a numbing cream for staple removal and I'm a baby when it comes to pain. Only six of the staples hurt while they were being removed. The doctors from my department were all fantastic as well and I was hoping to see them. I was grateful to meet Nurse Robyn and I know that she was as careful as she could be when removing the staples. I really... read full review
I came in for a CT scan appointment yesterday. Amazing staff: Shari, Meetel, Maria... and a few others I failed to remember their first names (I am so sorry!) They treated me with common courtesy and human dignity. The procedure was precise and swift. I read all the reviews about this facility before I arrived. Kaiser is not perfect, but who is? I am sure there are a few staff members that are not conforming to the new Kaiser culture, and cause a bad experience on some patients. But it can happen in any institutions. Dr. Giacalone was kind enough to call and follow up on my situation. That is the human touch I cherish most in my recovery journey from cancer. I sense it... read full review
I visited this Lab because they are open on Saturday. I stopped around 1 p.m. on 2/10/2024 was greeted warmly by Lisa Murphy who was wonderful! She was patient, kind, and infomative. She gave me directions on how to seamlessly complete both my blood test and urine test seamlessly during the same visit (I didn't know that a urine test had been ordered for me by one of my specialist doctors but Lisa informed me of this.) Lisa is obviously well-trained on using her desktop resources. Lisa is terrific at her job and scores an A+ for customer service and professionalism, all wrapped around a warm heart. I had been a little confused when tring to make an appointment for... read full review
I came here to get my staples removed. This place was very easy to find. It was in the department that did my surgery, Did you know that Oakland Medical Center is a major cancer treatment center? People come from all over for treatment. But I came here, signing in was fast enough and I waited. Unfortunately, they don't use a numbing cream for staple removal and I'm a baby when it comes to pain. Only six of the staples hurt while they were being removed. The doctors from my department were all fantastic as well and I was hoping to see them. I was grateful to meet Nurse Robyn and I know that she was as careful as she could be when removing the staples. I really... read full review