They started off promising but the communication began lacking, I had to follow up with them multiple times. Ultimately their editor totally omitted a whole paragraph which printed incompletely. They sent me the final proof at almost midnight the night before the 10am deadline they gave me next morning for everything to be finalized. The only recourse they offered was re- printing the memorial programs for one dollar less than what I originally paid per program. I told them that wasn't sufficient but I never heard back from anyone after multiple messages were sent. After a $950 order, all I asked for was a few copies to be re-printed But was completely ignored.
August 2022
The work that they do is GREAT quality and BEAUTIFUL. The only thing was the communication, I understand they have a lot of orders and things come up but I felt they weren't always good communicators.
July 2022
Great service, great work, and quality. But should consider working on communication to customers. It could be better!
They started off promising but the communication began lacking, I had to follow up with them multiple times. Ultimately their editor totally omitted a whole paragraph which printed incompletely. They sent me the final proof at almost midnight the night before the 10am deadline they gave me next morning for everything to be finalized. The only recourse they offered was re- printing the memorial programs for one dollar less than what I originally paid per program. I told them that wasn't sufficient but I never heard back from anyone after multiple messages were sent. After a $950 order, all I asked for was a few copies to be re-printed But was completely ignored.
The work that they do is GREAT quality and BEAUTIFUL. The only thing was the communication, I understand they have a lot of orders and things come up but I felt they weren't always good communicators.
Great service, great work, and quality. But should consider working on communication to customers. It could be better!