We had problems with our pool equipment not working and our exterior lights. We thought it was an electrical problem so called an electricion. He could not fix the problem, so we called the Crystal Clear Pool service. They responded right away and fixed everything in a matter of minutes. They were polite and efficient. I really recommend them. Holly B.
May 2023
Ari, who seems to be the senior person at CCP, seems to know what is needed for pools. But the people sent for weekly service were, for us, terrible - didn't bother to open the pool cover completely when "cleaning" and left piles of debris still in the pool. They also added a horrifying amount of chlorine to our salt pool after their poor maintenance left it cloudy and we'd called about the cloudiness. I could go on, but it was so very bad, and disappointing because Ari did seem very competent. Giving one star for Ari and a second star only because they calmly and quietly agreed to refund our final month when we left their service (and paid about $400... read full review
July 2021
I was referred to them by the fellow who usually helps me with pool issues. The reason being he did not have a drill powerful enough to handle concrete/slumpstone. One of the anchors to the pool cover roller had broken away and needed to be re-set. I called Crystal Clear and the owner was very ambivalent. When I told Carol the owner this was a one-time repair issue you could sense she could careless. She said someone would get back to me "next week" when in the neighborhood. I called back the next week after not hearing from anyone and got "oh ya I remember" and still not commit to a date or time to inspect the job. You could tell by the silence she... read full review
We had problems with our pool equipment not working and our exterior lights. We thought it was an electrical problem so called an electricion. He could not fix the problem, so we called the Crystal Clear Pool service. They responded right away and fixed everything in a matter of minutes. They were polite and efficient. I really recommend them. Holly B.
Ari, who seems to be the senior person at CCP, seems to know what is needed for pools. But the people sent for weekly service were, for us, terrible - didn't bother to open the pool cover completely when "cleaning" and left piles of debris still in the pool. They also added a horrifying amount of chlorine to our salt pool after their poor maintenance left it cloudy and we'd called about the cloudiness. I could go on, but it was so very bad, and disappointing because Ari did seem very competent. Giving one star for Ari and a second star only because they calmly and quietly agreed to refund our final month when we left their service (and paid about $400... read full review
I was referred to them by the fellow who usually helps me with pool issues. The reason being he did not have a drill powerful enough to handle concrete/slumpstone. One of the anchors to the pool cover roller had broken away and needed to be re-set. I called Crystal Clear and the owner was very ambivalent. When I told Carol the owner this was a one-time repair issue you could sense she could careless. She said someone would get back to me "next week" when in the neighborhood. I called back the next week after not hearing from anyone and got "oh ya I remember" and still not commit to a date or time to inspect the job. You could tell by the silence she... read full review