Dr McCurdy, Nicky, Alan and the receptionist who greets clients are all fantastic. But the office manager is not personable, friendly or engaging. We went to pick up our new glasses and the office manager was the only one there to help us. She just handed us our glasses. She didn’t check to see if they were fitting properly. She didn’t check to see if my husband could read with the progressives. She never introduced herself so I had to ask her who she was. The most unprofessional person we have ever dealt with. Maybe she should find another line of work.
March 2024
I have always loved coming here every year for twenty years . However this year I may go somewhere different. There's a very rude woman that seems new and she is not nice. She was not very helpful and accused me of breaking my glasses when the scratch on them re appeared after being repaired. Not to mention shortly after the frame broke. I didn't even bother telling them because that woman was so rude, I didn't want to bother dealing with her. Dr. McCurdy himself is very professional and always nice. I hope he finds better help.
December 2023
I have been going to this office for 30 years. Up until this last interaction, I would have given him 5 star rating. Dr. McCurdy is still fantastic as an optometrist. However, his office staff is severely lacking. My sons glasses broke. We ordered new glasses. It took 6 weeks to get the glasses. We called several times for updates and only rarely got a call back. 4 weeks into it, they told us the frames were back ordered. I asked for a call back from the optician and Dr. McCurdy. It took a week for the optician to call me and never got a call from Dr. McCurdy. Somehow, I don't think they ever told him I called. It would be very unlike Dr. McCurdy to ignore a patient.
Dr McCurdy, Nicky, Alan and the receptionist who greets clients are all fantastic. But the office manager is not personable, friendly or engaging. We went to pick up our new glasses and the office manager was the only one there to help us. She just handed us our glasses. She didn’t check to see if they were fitting properly. She didn’t check to see if my husband could read with the progressives. She never introduced herself so I had to ask her who she was. The most unprofessional person we have ever dealt with. Maybe she should find another line of work.
I have always loved coming here every year for twenty years . However this year I may go somewhere different. There's a very rude woman that seems new and she is not nice. She was not very helpful and accused me of breaking my glasses when the scratch on them re appeared after being repaired. Not to mention shortly after the frame broke. I didn't even bother telling them because that woman was so rude, I didn't want to bother dealing with her. Dr. McCurdy himself is very professional and always nice. I hope he finds better help.
I have been going to this office for 30 years. Up until this last interaction, I would have given him 5 star rating. Dr. McCurdy is still fantastic as an optometrist. However, his office staff is severely lacking. My sons glasses broke. We ordered new glasses. It took 6 weeks to get the glasses. We called several times for updates and only rarely got a call back. 4 weeks into it, they told us the frames were back ordered. I asked for a call back from the optician and Dr. McCurdy. It took a week for the optician to call me and never got a call from Dr. McCurdy. Somehow, I don't think they ever told him I called. It would be very unlike Dr. McCurdy to ignore a patient.