Reviews for United Tax
Write a reviewHours
Monday: 10AM - 8PM
Tuesday: 10AM - 8PM
Wednesday: 10AM - 8PM
Thursday: 10AM - 8PM
Friday: 10AM - 8PM
Saturday: 10AM - 8PM
Sunday: 10AM - 4PM
Ratings
Google: 2.8/5 Facebook: 4.7/5 BBB: B-United Tax
5869 Jarvis Ave, Newark
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I have been filing taxes with United tax for more than 10 years. They were very professional and customer focused when they were a small team providing personalized service but they don’t know how to scale and keep customer focus anymore. Their customer service is probably the worst part of it. I had to call them more than 10 times to get connected only to be then forwarded to voice mail. They have some good people like Vikas and I do hope they do something about getting customer focus back.
From the first telephone call, I felt that Vikas had the demeanor and knowledge I needed. He is responsive and professional and has always answered my questions, of which there have been many. He helped me tremendously by saving me a lot more money with taxes than my previous firm. Tax season is not stressful anymore and is all back of the mind with his help. I have recommended my closest friends to use United Tax.
Vikas and his team come as close as possible to making the tax season a positive experience. Flexible hours and accommodations to meet in person. Quick feedback and response to questions/concerns by email, phone, or text. They provided fast turn around and got our taxes filed very quickly. I had a lot of stock and crypto related questions and he was able to answer all of them. The work was neat, and the scheduling was always on time. My wife and I are completely satisfied with the professional service we have received. Very professional and would recommend to my friends.