About Ice Jewelry
Ice Jewelry is a business that offers a mixed customer experience, according to the reviews. While some customers had a positive encounter, such as finding the perfect item and receiving accommodating service, others faced challenges with the staff's responsiveness and willingness to address issues. The business is praised for its helpful and professional staff, particularly Omar, who is described as "amazingly helpful and very accommodating." Customers appreciate the staff's ability to assist them in finding the right products and being open to resizing items if necessary. The overall service is deemed "incredible" and "super helpful." However, one customer had a less satisfactory experience, where the initial salesperson was "dismissive" and unwilling to promptly address a warranty issue. This experience was later resolved by Omar's more understanding and professional approach, highlighting the variability in the customer service provided. Despite the mixed reviews, Ice Jewelry seems to offer a generally positive shopping experience, with customers expressing their willingness to return and recommend the business to others.
I came in to buy my son's first necklace — he loved it right away. Unfortunately, it broke not long after. I wasn’t too worried since we had a warranty and the same salesperson who helped us originally was there, so I expected a simple solution.
However, when I explained that my son had tugged on the chain to test its durability (just like the salesperson had demonstrated), things took a turn. He was dismissive and instead offered to sell me the exact same chain again at half price. That didn’t sit right with me. Eventually, he agreed to take the necklace in for a repair and said it would be ready in a few days.
When I returned, his brother Omar was...read full review
We had an incredible experience while shopping Ice Jewelry . Very friendly and knowledgeable staff who helped us find exactly what we were looking for. Will definitely recommend to family and friends! Thank you so very much!
My boyfriend bought me a K necklace from here. We were debating what jewelry shop to buy from. The nice gentleman working was very patient with us. He offered me different size chains when the necklace I liked was to short for my liking. I can definitely say his amazing customer service is what made us choose to buy my necklace here, even though we spent a little more then we were planning on. However it was definitely worth it!