About Occupational Health | Kaiser Permanente Napa Medical Offices
Occupational Health | Kaiser Permanente Napa Medical Offices is a healthcare facility that offers a mix of experiences for its patients. The pharmacy is a standout, with a fast and helpful pharmacist named Soney who goes above and beyond to assist patients. Patients praise the quick pickup, easy parking, and contactless payment options. However, the overall experience at the medical offices can be hit-or-miss, with some reports of unpleasant encounters with staff. The facility also lacks sufficient seating, leading to confusion about where the line starts. Despite these challenges, the pharmacy's excellent service and the availability of quality care from providers like Verna Pharm D. make this a generally positive healthcare experience for many patients.
If you need health insurance get it somewhere else. The employees of Kaiser should be ashamed of themselves. But maybe posting this will get their attention? Case manager: Monea R. Earlier this year I was sent a bill for almost $3,000 in medical bills that were ALREADY PAID FOR. It has been three months of grievances and phone calls and a total nightmare...and they still haven't fixed it. I was assigned a case manager named Monea R. and she will not return my phone calls. She can easily prove that I was covered but she has been dragging her feet, failing to respond, failing to make reasonable efforts, and failing to help for almost three months. (A little more context: out of nowhere they sent me a fresh pile of bills for care dating back to July 2023. They said I was not covered during that time despite the fact that I have premium payment records, tax form records, etc. So they are re-processing all of my bills as if I didn't have coverage even though I did have coverage and I've offered all sorts of proof for that.)
So happy with the pharmacy... easy parking, quick pickup, great associate who checked me in promptly and provided excellent care. He scanned my bar code on my phone and within moments I had my prescription and was able to pay via contactless payment. Super cheerful and easy experience with lots of staff. Every single window was staffed and there was no waiting. Very happy with Kaiser Napa... just wish they would build a hospital in Napa!
Kaiser drop the ball in many aspects and the last one was one of its nursing breaking my computer screen by lowering the bed on top of it - and Kaiser refusing to pay $60 bucks claim (Kaiser Redwood City). Do they deserve another star? I could try to compensate for their services but to be honest it's hard to say kaiser is a good provider. Kaiser is just another band-aid offering cheap solutions to keep alive to keep paying their premium. In 2024 I hurt my back when in Mexico (Merida) and an X-ray cost me $22 dollars. How can Mexico do it and US not?? That's the mystery!! But anyway, Kaiser is here to keep sucking on us!!