Napa Valley Medical Group - John F Dermody IV MD

Nov 2021

Had a GREAT experience today at Dr. Dermody‘s office. Don’t know what all the brouhaha is about the front office staff, they were extremely helpful and kind, even got me kindly slotted in for a same day appt due to high blood pressure even though I was a new patient. I think people forget there are real human beings behind the telephone staff and I’m sure they had strict Covid protocols in place. The front office staff was great! The tech who took my vitals was great. Was seen by Eric, a Physician Assistant. He took his time w me going over my extensive medical history meticulously and was extremely kind even though I was the last appt of the day at 5:30 PM on a...read full review

Sep 2021

I switched from Kaiser to Cigna and am pleased with the professionals at this office, less so with the staff. The professionals are helpful and kind and attentive. I have seen Anne Bonner, the nurse practitioner, who is wonderful, but the front desk personnel at this office are as rude as can be. There’s a very nice lady whose name I have not gotten (she is helpful and kind), and then there’s Chelsea. In my time under this doctor’s care, I have had two separate what I felt were very rude conversations with Chelsea. My last one was this morning, inquiring about the possibility of a phone appointment in place of an in person one… she was less than friendly in explaining...read full review

Jul 2021

Terrible follow up and communication by doctors. Kept losing lab results that I had to coordinate. Two weeks and still no consultation from the doctor after multiple calls and reminders. Felt more like a business unit than a human unit.