Optum-Montebello

Optum is a health services business that provides professional and kind care to its patients. The staff and doctors are courteous and respectful, ensuring that patients feel comfortable and at ease. While wait times can be long, particularly in the waiting area where there is often only one person checking in patients, the overall experience remains positive. Patients have praised the quick service and good healthcare outcomes. The pediatric office is especially notable, featuring a warm and inviting atmosphere, friendly nursing staff, and a kid-friendly waiting area. Recent renovations have improved the space by separating specialty offices and pediatrics, enhancing the overall experience. Although some patients have mixed feelings about the front desk staff, many express gratitude for the exceptional care provided by the medical team. Dr. Luck and Dr. Castillo have received particular recognition for their attentive and skilled care, with patients appreciating the friendly interactions and clear communication. Overall, patients appreciate the care provided by Optum and would recommend it to others.