About Costco Optical Department
Costco Optical provides efficient and speedy eye exams, with appointments being completed in as little as 8 minutes. They offer great customer care, replacing lens in older Costco frames even if they have been discontinued, at no additional cost. The optical department also provides small services such as replacing nose pads, with friendly and helpful staff who are attentive to customers' needs, often going above and beyond to ensure satisfaction. Customers have praised the personalized care and attention they receive when placing orders, as well as the helpful assistance from staff like Michael. Dr. Kristy Hormuth, the optometrist, has been described as outstanding, working patiently with customers to fine-tune their prescriptions and provide the best vision. Overall, Costco Optical offers a pleasant and satisfactory experience for its customers.
Never have gotten glasses before. This experience from start to finish was so easy, exceeded expectations. Every employee I dealt with was great at their job, from Doctor to person helping pick frames, to person helping me pick up my order.
I needed to adjust my glasses. I didn’t get the glasses at Costco but yet Sam, Aryssa and Jessica all helped me without an issue. The thing I kept thinking in the three times I went for assistance was you just don’t find this kind of fantastic service anymore. Besides those three people I could see everyone else working in the Optical Department as hard as they could even while it was so busy each time. They were all so kind, knowledgeable and polite.
Dr Homuth was so kind and almost like talking to a friend, very easy going. I did a walk in appointment on a Sunday and was helped right away. The girls at the front desk were very nice. Happy to walk away with contacts and a new prescription :)