About Upgrade Home Services
Upgrade Home Services has proudly served as the most trusted HVAC company in Milpitas, Fremont, Santa Clara, and the surrounding areas since 2002. As a family-owned and operated business, they understand the importance of a comfortable, safe, and energy-efficient home. They offer high-quality heating, air conditioning, and indoor air quality services, whether you need routine maintenance, an emergency system replacement, or a complex new installation. As a proud Carrier partner, they have access to top-performing equipment designed to maximize your comfort and savings. Customers have consistently praised Upgrade Home Services for their efficient and transparent process, as well as the expertise and professionalism of their technicians. Victor, in particular, has received excellent reviews for his engineering knowledge, attention to detail, and effective communication. Clients have appreciated his ability to design and install HVAC systems with minimal disruption and cost, even in unique home constructions where other companies had struggled. Several neighbors have also used Upgrade Home Services for their HVAC needs and are highly satisfied with the results. Recently, customers shared positive experiences with Victor's quick response and thorough service. One customer mentioned how Victor responded on a Sunday during a Thanksgiving weekend to fix their furnace, restoring it on the same day during cold weather. This promptness led them to contract Upgrade Home Services for a new Amana heat pump system, which was installed on schedule. When a wiring issue temporarily halted the system, Victor responded immediately and repaired it efficiently. While some clients noted that the installation team could improve communication during various phases of the project, they appreciated Victor’s responsiveness and expertise. Another customer praised Victor for diagnosing and fixing their furnace quickly after it went down, noting the importance of regularly checking and changing filters. They highly recommend Victor for furnace problems. Additionally, a customer with a wall furnace that wouldn't turn on appreciated Victor's immediate response, thorough inspection, and going beyond expectations by checking the flue pipe and CO alarms. Overall, clients value the exceptional service, professionalism, and high-quality work provided by Victor and Upgrade Home Services.
We met Victor when he responded (on a Sunday) to our furnace issue during the Thanksgiving weekend. He got our furnace back on that day. We greatly appreciated his responsiveness and expertise to restore our furnace operation on that cold weekend. Our confidence in Upgrade Home Services (UHS)led to our contracting them to replace our old HVAC system with a new Amana heat pump system. UHS replaced our gas furnace and AC unit on time and on schedule. Unfortunately, we had to call Victor the next day to repair a wiring issue that temporarily halted our system's operation. The good news is that Victor quickly responded to our call that day and repaired the wiring issue. Overall, we rate UHS five stars for Victor's responsiveness and expertise. The only unfavorable comment I have on UHS is their team of installation technicians are not very responsive to any questions during any phase (demo, prep, installation and test) of the installation project. Whenever I hire a contractor to work on my house, I make it a habit to understand what the contractor plans to do before they do it, so that there are no surprises and that I'm okay with any their modifications to my home. However, if you are the type of homeowner that's hand off and is comfortable to let the contractor work on your home without questions or desire to observe; this is probably not an issue for you. But if you are like me, and wants to know the details of what the contractor's plans for your home project; or may want them to answer questions prior to a major installation phase, you may want to address this with Victor prior to contracting them for any home projects.
Furnace went down yesterday morning, temperature went down to low 50 last night. I was relived when Victor from upgrade home service said he can come later today to check. He found the root cause and fixed in no time , inform me about system I have and I should check and change filter every 3 to 4 month. I will definitely recommend Victor (upgrade Home Service) for furnace problems.
This business is run by genuine, kind, and efficient people. They gave me a straight up price for air duct cleaning without having to visit the home for estimates, got me scheduled quickly, got here on time, and started the job right away. They were very respectful, laid down protective fabric for my floor and had shoe covers on. Their pricing for air duct cleaning was super reasonable, and cheaper than the services I got years ago from other providers. Victor was generous to offer his professional advice on other HVAC questions as well, with suggestions that are most economical and suits our needs. He didn't ask for any Yelp reviews, that's probably why there are not that many reviews here. But that convinced me to write a review! I'd recommend them for HVAC services!