SEPHORA provides a welcoming and friendly environment for customers. Many appreciate the laid-back atmosphere, allowing them to browse without feeling pressured by staff. The makeup services are highly praised, with friendly staff providing exactly what customers want. While some employees may appear less engaged, the overall experience remains positive, especially with attentive cashiers. For those seeking a quieter shopping experience, the Sephora inside Kohl's is a great alternative, often featuring sales on beauty products. However, customers have noted that the smaller Sephora inside Kohl's at Great Mall can be disappointing, with fewer products and less helpful staff. In contrast, the main Sephora store offers a wide selection and attentive service, with staff like Donna guiding customers through their essentials and ensuring a satisfying shopping experience. Overall, SEPHORA is recognized for its pleasant service and convenient locations.
good customer service by some of the associates….
needed help with a fragrance and i went to go find a associate i said “excuse me” and the associate didn’t even turn to look at me and replied with”yes?”….. i proceed to tell her what i need and she’s talking to me with her back facing me… voice and facial expressions were very rude.
all other associates were kind and welcoming.
One of the best Sephora outlets in the Bay Area. I’ve been to other outlets and found their staff to be very rude and disrespectful. But the staff here at great mall is truly hospitable and extremely helpful.I genuinely want to thank Elizabeth who patiently helped me choose my foundation shade and addressed all my queries. Associate Sammy as well was a very sweet young lady who helped me a lot. Thank you for making my shopping experience at Sephora so special❤
Sabrina helped me so much finding a good foundation for my event and also helping me find it she said that was in shipment. It was an easy trip and had a great conversation, thanks .
250 Great Mall Drive, Milpitas, CA 95035
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