Best optometrist visit I’ve ever had. Michelle at the front desk was very helpful and friendly and got me scheduled into someone’s cancellation spot very quickly. The office is very comfortable. When I got there Michelle had already looked up my insurance and explained my benefits. I quickly got into see the optometrist who was very focused on patient experience—personable, explained the tests and my results clearly, and made sure I got what I needed from the appointment. I will certainly be back next time my Rx needs to be updated!
September 2023
Transferred from another office because my requests were not being met. So happy I did because the staff at Marin Optometry went above and beyond to make things right! Ordered new contacts and they were quick to pull from my secondary ins, then they informed me that I had a $200 credit that could used towards my new order. The old office never found or mentioned this credit. They requested my records be sent, they wanted me to get strength of contact that I was unable to get from my last Dr. they really want me to be happy with my order!I am completely out of my prescription, so they set me up with a weeks worth of sample contacts -how cool is that!!Super friendly and... read full review
May 2023
I have insurance through VSP, and founded this location to be a participant. I recently had a TERRIBLE experience with a different optometry company that is- Larkspur Landing Optometry. The technician took my glasses and adjusted it using pliers. I had received a new replacement pair and carefully* researched a NEW- safe, place to go, and decided to drive here- Marin Optometry. I explained to Katherine- the technician adjuster, about my experience with Larkspur Landing optometry and I told her, "I trust you." I then put them on to show how they needed to be adjusted and she quickly went to take care of it. Minutes (2) went by and she returned - I tried it on,... read full review
Best optometrist visit I’ve ever had. Michelle at the front desk was very helpful and friendly and got me scheduled into someone’s cancellation spot very quickly. The office is very comfortable. When I got there Michelle had already looked up my insurance and explained my benefits. I quickly got into see the optometrist who was very focused on patient experience—personable, explained the tests and my results clearly, and made sure I got what I needed from the appointment. I will certainly be back next time my Rx needs to be updated!
Transferred from another office because my requests were not being met. So happy I did because the staff at Marin Optometry went above and beyond to make things right! Ordered new contacts and they were quick to pull from my secondary ins, then they informed me that I had a $200 credit that could used towards my new order. The old office never found or mentioned this credit. They requested my records be sent, they wanted me to get strength of contact that I was unable to get from my last Dr. they really want me to be happy with my order!I am completely out of my prescription, so they set me up with a weeks worth of sample contacts -how cool is that!!Super friendly and... read full review
I have insurance through VSP, and founded this location to be a participant. I recently had a TERRIBLE experience with a different optometry company that is- Larkspur Landing Optometry. The technician took my glasses and adjusted it using pliers. I had received a new replacement pair and carefully* researched a NEW- safe, place to go, and decided to drive here- Marin Optometry. I explained to Katherine- the technician adjuster, about my experience with Larkspur Landing optometry and I told her, "I trust you." I then put them on to show how they needed to be adjusted and she quickly went to take care of it. Minutes (2) went by and she returned - I tried it on,... read full review