I recently moved to the area and have been trying to get an appointment, but they don't respond to the online request and NEVER answer the phone nor return calls so not sure how there service is
J K.
Jul 2023
Having been a client for 10+ years with multiple animals, dogs and cats, when our golden retriever was bit by a rattlesnake and was in a life-threatening emergency situation, the personnel left my wife on hold for several minutes and then refused service. This seems to be the case of late after being denied a few other times for other urgent matters, but I am baffled that there isn't a system in place for life threatening emergencies (even if there is a full schedule). Changing my review and increasing 2 stars as the the business reached out; but we're still extremely hurt and bummed by this situation.
Chanel B.
Mar 2023
I drive all the way from Vallejo to bring my European Lagotto Romagnolo here. Dr. Unger is warm, sensible, conservative in her approach and real about the challenges pet owners face sometimes. It's about a 4 hour RT drive for me but it's worth it for the excellent care we receive. I've boarded here too. The only suggestion I have is for the post-boarding bath. Lagottos have a wool-like, non-shedding, water-repellent coat. It's not fur. You have to get him soaked before shampooing. It takes many runs of water for the hair to actually get wet enough to lather into the coat. When he's been bathed here he was not clean or fresh smelling at all when I picked him up and I could tell the coat was not wet so the shampoo couldn't do it's job. When he's wet the curls will hang straight down and you'll see his skin. Then you can lather nicely. Other than that I love this hospital. Well worth the drive.
Valerie T.
Dec 2022
Tge veterinarians here are very good and caring. they have helped with many of my animals throughout the years and go the extra mile!
Leslie R.
Aug 2022
I love the vets here, very responsive to our needs, HOWEVER, the covid protocol to wait in your car is ridiculous since the pandemic is pretty much over, also they are really slow and it's impossible to reach them on the phone. We drove to an appointment today mind you, an hour drive , I made appointment 3 weeks ago just to get there and have them say we don't have an appointment today like are you serious? Come on Middletown animal hospital hire MORE help god knows you make enough money to afford more staff
Kate W.
Nov 2021
Dr. Joanna Holtz and Dr. Dana Shackelton are AMAZING! We take our goldendoodle, Bodie, here after so many great recommendations from others. We live in Saint Helena and drive all the way to Middletown because of the fantastic service and care that our doodle gets. They handle our dog with such care and are very communicative with me as his mom. Further, he was neutered at the facility and he gets his heartworm and flea/tick medicine there. They are always on top of appointments and the staff has been great with the Covid protocols. I appreciate them being careful and continuing to be careful for the health of their patients, and their loved ones. I highly, highly recommend Middletown Animal Hospital! Best vet we've ever had and we've had 7 dogs in our lives -- mostly older rescues. They always take exceptional care!
Tyler M.
Oct 2021
This place sucks staff is rude they try to rip you off for anything and everything they can you make an appointment and you still have to wait an hour this review is not written off one experience they will no longer be our pet care provider
Jerry P.
May 2021
I had a great experiance. The vets seemed caring. I have been to most lake county vets around Clear lake. These people really stand out as nice caring people. They are reasonablly priced to . I would recommend them before anyone else I have gone to by far.
Susan B.
Apr 2021
This office advertises it's local & that you get superb hospital & individualized care. NOT so. The veterinarians are unresponsive. I've used these folks for convenience sake 4 my dog & cats. Not impressed w/ their skills or care. They have a vet there who's allergic to cats & dislikes small dogs? Recently I had an emergency for my horse. You would think returning customers would receive a warmer reception. Was put on hold for 20 minutes by a receptionist (Carrie) who apparently was never schooled in customer service. She never apologized for wait time. Was suppose to leave doctors a note 2 call me back. None of the 5 Vets in this practice ever called me back. I had to call the next morning to follow up & was told "oh yah, doctor said she'd b willing to do ranch visit"-the ranch is 5 minutes down the road? Was told they were booked & they'd get back in a day or two? Not acceptable for emergency care-My horse could have died in that time period! I will never use this business again & will advise friends & family to explore alternative veterinary care.
Chris B.
Nov 2020
Though I have heard many horror stories about insistence for immediate payment during emergencies I thought I'd try them because of their location. A very long wait in the cubicle while one of the vets got around to coming in just terrified an already terrified cat on 3 occasions. When my cat had a terrible abscess they told me to go to Santa Rosa and when I simply asked for Revolution flea and tick treatment they insisted I make an appointment to come in just to charge me for a visit. I also had different diagnosis's for the same ear problem from 3 different vets! No thanks, my cats deserve better. Your irritating answering machine about the animals preferring your office is plainly not true.
David D.
I recently moved to the area and have been trying to get an appointment, but they don't respond to the online request and NEVER answer the phone nor return calls so not sure how there service is
J K.
Having been a client for 10+ years with multiple animals, dogs and cats, when our golden retriever was bit by a rattlesnake and was in a life-threatening emergency situation, the personnel left my wife on hold for several minutes and then refused service. This seems to be the case of late after being denied a few other times for other urgent matters, but I am baffled that there isn't a system in place for life threatening emergencies (even if there is a full schedule). Changing my review and increasing 2 stars as the the business reached out; but we're still extremely hurt and bummed by this situation.
Chanel B.
I drive all the way from Vallejo to bring my European Lagotto Romagnolo here. Dr. Unger is warm, sensible, conservative in her approach and real about the challenges pet owners face sometimes. It's about a 4 hour RT drive for me but it's worth it for the excellent care we receive. I've boarded here too. The only suggestion I have is for the post-boarding bath. Lagottos have a wool-like, non-shedding, water-repellent coat. It's not fur. You have to get him soaked before shampooing. It takes many runs of water for the hair to actually get wet enough to lather into the coat. When he's been bathed here he was not clean or fresh smelling at all when I picked him up and I could tell the coat was not wet so the shampoo couldn't do it's job. When he's wet the curls will hang straight down and you'll see his skin. Then you can lather nicely. Other than that I love this hospital. Well worth the drive.
Valerie T.
Tge veterinarians here are very good and caring. they have helped with many of my animals throughout the years and go the extra mile!
Leslie R.
I love the vets here, very responsive to our needs, HOWEVER, the covid protocol to wait in your car is ridiculous since the pandemic is pretty much over, also they are really slow and it's impossible to reach them on the phone. We drove to an appointment today mind you, an hour drive , I made appointment 3 weeks ago just to get there and have them say we don't have an appointment today like are you serious? Come on Middletown animal hospital hire MORE help god knows you make enough money to afford more staff
Kate W.
Dr. Joanna Holtz and Dr. Dana Shackelton are AMAZING! We take our goldendoodle, Bodie, here after so many great recommendations from others. We live in Saint Helena and drive all the way to Middletown because of the fantastic service and care that our doodle gets. They handle our dog with such care and are very communicative with me as his mom. Further, he was neutered at the facility and he gets his heartworm and flea/tick medicine there. They are always on top of appointments and the staff has been great with the Covid protocols. I appreciate them being careful and continuing to be careful for the health of their patients, and their loved ones. I highly, highly recommend Middletown Animal Hospital! Best vet we've ever had and we've had 7 dogs in our lives -- mostly older rescues. They always take exceptional care!
Tyler M.
This place sucks staff is rude they try to rip you off for anything and everything they can you make an appointment and you still have to wait an hour this review is not written off one experience they will no longer be our pet care provider
Jerry P.
I had a great experiance. The vets seemed caring. I have been to most lake county vets around Clear lake. These people really stand out as nice caring people. They are reasonablly priced to . I would recommend them before anyone else I have gone to by far.
Susan B.
This office advertises it's local & that you get superb hospital & individualized care. NOT so. The veterinarians are unresponsive. I've used these folks for convenience sake 4 my dog & cats. Not impressed w/ their skills or care. They have a vet there who's allergic to cats & dislikes small dogs? Recently I had an emergency for my horse. You would think returning customers would receive a warmer reception. Was put on hold for 20 minutes by a receptionist (Carrie) who apparently was never schooled in customer service. She never apologized for wait time. Was suppose to leave doctors a note 2 call me back. None of the 5 Vets in this practice ever called me back. I had to call the next morning to follow up & was told "oh yah, doctor said she'd b willing to do ranch visit"-the ranch is 5 minutes down the road? Was told they were booked & they'd get back in a day or two? Not acceptable for emergency care-My horse could have died in that time period! I will never use this business again & will advise friends & family to explore alternative veterinary care.
Chris B.
Though I have heard many horror stories about insistence for immediate payment during emergencies I thought I'd try them because of their location. A very long wait in the cubicle while one of the vets got around to coming in just terrified an already terrified cat on 3 occasions. When my cat had a terrible abscess they told me to go to Santa Rosa and when I simply asked for Revolution flea and tick treatment they insisted I make an appointment to come in just to charge me for a visit. I also had different diagnosis's for the same ear problem from 3 different vets! No thanks, my cats deserve better. Your irritating answering machine about the animals preferring your office is plainly not true.