Warby Parker Waterside at Marina Del Rey offers high-quality prescription glasses, sunglasses, progressives, and contact lenses, including their own brand, Scout. The spacious and well-organized store provides eye exams and features friendly advisors and top-notch optometrists to help customers find the perfect pair. The staff goes above and beyond, providing excellent customer service, including honoring warranties and offering surprise gifts to make up for any inconvenience. Customers can expect a pleasant experience and personalized attention from courteous and professional optometrists.
The store is praised for its exceptional service. Customers highlight the quick assistance, patience, and support provided by the team, such as Joana and Henry. The store is described as the best Warby Parker location in Los Angeles, with staff like Carly making it easy to find and purchase new eyewear. Even when customers had issues with their purchases, the store ensured a hassle-free replacement process, demonstrating their commitment to customer satisfaction.
Friendly and attentive staff, and amazing prices! Special shoutout to Charlotte who helped me through the whole process and made everything so much easier. They explained everything and were so patient, and let me go outside to see potential glasses frames in different lighting. 10/10!
Went by the store to look at glasses and get a repair, and they are always, always so helpful. Chris was able to repair my sunglasses while we were waiting. Their customer service was impeccable. I would recommend the store to anyone. I'll definitely be back.
got appt today. very pleasant experience. they submit the vsl paperwork for you. exam dr was very thorough and professional. my only gripe is i think the company needs to consider the ergonomics of their staff. they're standing all day and their service table is too low. despite that everyone was very cheerful and extremely competent.
4716 Admiralty Way A-9, Marina del Rey, CA 90292
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