Waterleaf Home & Gift

Mar 2023

Unfortunately, I have to agree with the others who posted about the bad customer service at Waterleaf. The young sales girl at the counter didn't seem interested or realise that anyone existed who wasn't on her phone. During checkout, she didn't look at me once and left the bag sitting where she packed it to quickly get back on her phone, basically ignoring us. Then, what seemed like the owner came out of the back and, again, didn't acknowledge ANYONE. It's really unfortunate that I can't shop here again (we won't support this behaviour) because, otherwise, the store items and staging are lovely and magazine-worthy.Service: Home staging

Feb 2023

Well, the items are nice enough and at varying prices... but the costumer service is very unfortunate. I'm not sure if my casual attire had anything to do with my experience (reeboks, jeans, and a track jacket), but I was very ignored during my time in the shop. I waited in line to pay for some holiday stone coasters and had been looking at ornaments, it wasn't until after the sales woman had rung me up that she says to another costumer "all holiday items are 25% off!" So I pipe up with excitement and say "oh, I'll go ahead and grab a few ornaments I had been eyeballing then". So she proceeds to check out another costumer while I grab more items to buy, and she goes...read full review

Feb 2023

I visited here while in Los Angeles and purchased a few pieces of jewelry, one of the necklaces I purchased has a tiny very thin gold seashell attached and in less than a month of very minimal wear the seashell broke at the stem; I called from Massachusetts and they replaced it and sent me another one which was deeply appreciated at no cost!Although I love the necklace, the shell is not going to last because the stem that attaches to the necklace is way too thin and I can see it is going to break again.It’s a beautiful necklace but I am looking for another seashell for the chain.It is going to cost me extra money about $50 above the $80 I already spent but the seashell...read full review