About The Fence Man
Reviews for The Fence Man
Write a reviewHours
Monday: 8AM - 4PM
Tuesday: 8AM - 4PM
Wednesday: 8AM - 4PM
Thursday: 8AM - 4PM
Friday: 8AM - 4PM
Saturday: ClosedSunday: Closed
The Fence Man: Exceptional Craftsmanship and Unwavering Customer Satisfaction The Fence Man has earned a stellar reputation for its exceptional craftsmanship and unparalleled customer service. Customers consistently praise the company's dominant intent to ensure complete satisfaction, with one reviewer describing it as a "business card that we will keep forever." When customers faced the challenge of damaged fences due to storms, The Fence Man rose to the occasion. Navigating the high demand for their services, the company maintained open communication and efficient scheduling, ensuring that clients were well-informed and their needs were met in a timely manner. The Fence Man's team of experienced professionals demonstrated exceptional skill and organization. Customers were impressed by the crew's polite, professional, and friendly demeanor, as well as their ability to work together seamlessly to complete the tasks. The quality of the materials used and the craftsmanship displayed were truly impressive, with one customer noting that the new fence was a "huge improvement" over the previous one, providing increased privacy and security. Customers also appreciated the company's attention to detail and respect for their property. The crew carefully navigated around existing vegetation, reattaching creeping vines where possible and ensuring a clean workspace upon completion. This level of care and consideration further solidified The Fence Man's reputation as a true professional service provider. Overall, The Fence Man's unwavering commitment to customer satisfaction, exceptional craftsmanship, and efficient project management has earned them the trust and loyalty of their clients. With their skilled team and high-quality materials, The Fence Man continues to exceed expectations and deliver outstanding results.
I never give companies a review, but the Fence Man deserves five stars. Not only is our fence beautiful, but this company has superb customer service skills. Their DOMINANT intent was that we were completely satisfied. In my opinion, they surpassed that level. This is a business card that we will keep forever.
Our fence blew down in a storm in early 2023. It was a shared fence with our neighbor and we decided to hire The Fence Man. The wait was long because so many other people's fences blew down at the same time, so all fence contractors were busy. We didn't mind the wait because we knew they would get to us.The whole process was smooth. Owner, Don, inspected the damage and gave us a quote. The day before the job the office confirmed our appointment. Bright and early the next morning The Fence Man's crew showed up. They were polite, professional and friendly. We were wowed by how organized and efficiently they worked together. It was obvious that these 6 men were an experienced team and knew exactly what to do.They built a beautiful, strong fence with high quality wood boards, posts and privacy lattice. At the same time, we had them do other work unrelated to the shared fence. They replaced a 3-panel section of fence in another part of our yard, as well as, replacing two separate gates. If you're counting, this made 4 separate jobs in 4 separate places in our yard. We watched two men take apart and remove the shared fence, one man take apart and remove gate #1, two men bring in new material and one man take apart and remove gate #2. Talk about efficient!We could tell this crew wanted to be here. They were whistling to themselves and quietly communicating, so they wouldn't bother the neighbors so early in the morning. The quality of their craftsmanship and the quality of the materials they used impressed us. They were true professionals. On top of everything else they finished the job in one day instead of the two days planned. It was worth the wait and the money. Thank you Fence Man! We are grateful for a strong fence and strong gates to keep us safe.
When I recommend a commercial business or service provider, (or do NOT) I tend to praise in public and complain in private, giving the owner or employee a chance to correct problems. I will not blast away before giving them a chance to correct any issues. So, yes, my reviews all seem hyperbolic and maybe people don't take me seriously since I rave about everything! I just don't review "bad" companies as a rule. (A winery on Trip Advisor being the exception... ... ...) So in all seriousness, I think this guy does excellent work and picks good employees who pay attention to detail as well as work quickly and efficiently. Full disclosure: I'd rather it be done well vs. done cheaply or quickly. And busy people, for whom you have to wait, are usually WORTH that wait, right? I lost great sections of my fence in the rains and storms of early 2023. It took until early August to get on Don's schedule, but it was worth it. Three properties in a row were done on my street, and work began on all of them at the same time. It was hot and dirty work, but done very quickly and thoroughly. The gentleman who seemed to be the lead worker (Narciso) was polite and kind. His crew (including Ángel and Alejandro) were also gentlemen and very efficient. The design of the fence was a huge improvement over the "tract fence" that I had. It is taller, and the posts are cemented into the ground at intervals. I had a gap under the fence before, and Thumper and Rocky Raccoon and everyone's cats used to come and party with me. The new fence touches the ground and is slightly higher, so more privacy. My gates don't drag on the ground. The wood is beautiful and even smells nice.My neighbor got ahold of Don the same week of the storm, and I got a quote on the spot so that I could negotiate with my insurance company. When all three neighbors decided to use this business, Don adjusted each quote to divide the cost of side fences between the two neighbors. His quote was very detailed and listed the price for each section with measurements (sides, back, front) and gave clear pricing for upgrades like "clear boards" (no knotholes, etc.) This made it possible to get a settlement from my insurance company without any hassle. He made suggestions but there was no hard sell/upselling. Something that REALLY impressed me is that in my yard, there was a lot of brush and etc. to cut away, and the guys reattached creeping vines in several sections where it was possible to do so. Where a plant or bush could not be saved, they checked with me first before removing it. They placed brush and debris in my lawn recycling bins and left everything as clean as possible. (You are going to have sawdust and etc.--it's unavoidable.) I saw a lot of respect for my property as well as my privacy. They are experienced and they know what they're doing--DEFINITELY WORTH IT!!!