Reviews for Orchid Cleaners
Write a reviewHours
Monday: 8:30AM - 5:30PM
Tuesday: 8:30AM - 5:30PM
Wednesday: 8:30AM - 5:30PM
Thursday: 8:30AM - 5:30PM
Friday: 8:30AM - 5:30PM
Saturday: 9AM - 4PM
Sunday: Closed
Tips
on-site services no online estimates accepts credit cards
After having way too many bad experiences with several supposedly high-end (i.e., "overpriced") dry cleaners in downtown Los Gatos, CA, I started taking some of my finer articles of clothing here based on the recommendation of a trusted friend. What a great decision that was! I am very particular about my designer pieces and this dry cleaner has successfully cared for a variety of my favorite pieces, to date. Even better, Orchid Cleaners prices are reasonable given their excellent quality of work and the customer service provided to me each time I drop-off/pick-up is really awesome, too! I highly recommend them!
I don't usually leave reviews, but I was seriously disappointed by their apparent lack of ethics recently. They twice upsold the service and price without advising me in advance. If it had happened just once, I would have considered it just a mishap; but it happened twice.1. I left shirts with them to launder. When I went to pick them up the price was about doubled. They explained that there were stains that required dry cleaning, so they charged me for dry cleaning with no advance notice. I showed them a copy of their original estimate, and they honored it in the end.2. I left several shirts again for laundering. They noted one shirt had a stain and marked it for special treatment (as most cleaners do, at no extra charge). Later when I notice the total estimate was about 50% higher than usual I went back to inquire further. They told me that there was an added charge for stains, and, most surprisingly, they said all of my shirts had stains and were charging more for all of them.I wasn't as concerned about the cost, as I was with what appeared to be an unethical practice of up-selling the price in both occasions without advising me. I will not do business with them in the future.
Orchid Cleaners is very good. They have the best cleaning. Their service are actually super good. I have been going to orchid Cleaners for many couple years and Anna who works in front counter (owner) she’s very nice. Sometimes her husband watch counter someday. He is very kind also. Their cleaning are the best with my laundry shirts. Thank you Orchid Cleaners!