I had a very mixed experience at Ulta. I had an appointment scheduled for makeup while I was in town for a wedding. My flight was running late, so I called to let the store know I would be about 15 minutes behind. I understood that most salons allow a 15-minute grace period, but when I spoke with an employee named Artie, he was extremely rude. He told me I might not be seen since Christina, the makeup artist, had a busy schedule. His tone and words left me unsure if I should even come in, stating the Christina will give me a call to let me know if she can still do my make up. At that point I felt very stressed and worried that I wouldn’t have makeup for the wedding. Thankfully,... read full review
August 2025
Loved the attention from Adam!!! He is amazing! Super kind and professional. Made my experience very pleasant! He deserves a promotion! Will definitely come back to this store thanks to him.
August 2025
This has got to be the friendliest store around. I am always greeted when I come in. The staff will then leave me alone as I go shopping, but if I need help, there is usually an employee who patrols the store available. I've gotten great service and skin care recommendations from facialist Jo. She'll even alert me if Ulta is giving extra rewards points specials. Then, there is Sophie who is an artist when it comes to eyebrow care, shaping and grooming. Finally, store manager Leslie is so wonderful. She takes good care of all the customers like announcing to all the customers to take advantage of extra rewards points, verbally advertising special upcoming in-house... read full review
I had a very mixed experience at Ulta. I had an appointment scheduled for makeup while I was in town for a wedding. My flight was running late, so I called to let the store know I would be about 15 minutes behind. I understood that most salons allow a 15-minute grace period, but when I spoke with an employee named Artie, he was extremely rude. He told me I might not be seen since Christina, the makeup artist, had a busy schedule. His tone and words left me unsure if I should even come in, stating the Christina will give me a call to let me know if she can still do my make up. At that point I felt very stressed and worried that I wouldn’t have makeup for the wedding.
Thankfully,... read full review
Loved the attention from Adam!!! He is amazing! Super kind and professional. Made my experience very pleasant! He deserves a promotion! Will definitely come back to this store thanks to him.
This has got to be the friendliest store around. I am always greeted when I come in. The staff will then leave me alone as I go shopping, but if I need help, there is usually an employee who patrols the store available. I've gotten great service and skin care recommendations from facialist Jo. She'll even alert me if Ulta is giving extra rewards points specials. Then, there is Sophie who is an artist when it comes to eyebrow care, shaping and grooming. Finally, store manager Leslie is so wonderful. She takes good care of all the customers like announcing to all the customers to take advantage of extra rewards points, verbally advertising special upcoming in-house... read full review