The Laundry Room Express/HappyNest

Sep 2023

We used this service for well over a year and unfortunately too many clothes were shrunk. Customer service was helpful at first with putting a system in place of which items should not be dried. Unfortunately, the staff did not follow the instructions and we needed to cancel the service due to too many items being ruined. I wouldn't recommend as they are not good at following instructions

Sep 2022

I've been using this service since it was Laundry Room Express. At that time, they were fabulous. Since the takeover, EVERYTHING, has gone downhill and downhill FAST. It began with zero notification of the changeover. None. Not EVEN a text. So little communication that their entire customer base whom rely on reminder texts were NOT notified with any texts AT ALL. Nor, were we given the "driver will be there in 15 mins so you better get your s*** in the bag and out that door so you don't have to see him now!!" So.... THEY JUST CAME KNOCKING! In a new fkn van, wearing new clothes and who remembers their faces?!!! This happened for weeks!!! Then the clothes come back fkn...read full review

Jul 2022

I had some major issues with the laundry that was returned to me today. As a first time customer, I emailed regarding the possibility of sending my own detergent and was told that it was not a problem. I put in the special notes that I sent my own detergent as my children have severe eczema and allergies. Either my detergent was not used or dryer sheets were used, which I selected "no" to, as my clothes came back with a scent. Additionally, the pillowcase I sent the laundry in was not returned. Clothes were also wrinkled, not sorted as requested, folded several different ways, and the socks rolled instead of folded, as requested. I now have to rewash and fold all the...read full review