About Modern Concepts Medical Group - MCMG Los Angeles
Modern Concepts Medical Group is a medical clinic with a long-term patient base, offering care for many individuals and families over the years. The group is home to two providers, Dr. Arévalo and Ms. Bustamante. Dr. Arévalo is praised for their unique and professional approach, as well as their attentiveness to patient questions and concerns. However, recent experiences with the clinic's phone service have been frustrating for some, with long hold times and unanswered calls. On the other hand, Ms. Bustamante receives high praise for her excellent care and support. She is commended for her kind and patient demeanor, as well as her active role in helping patients manage their health journeys. Overall, Modern Concepts Medical Group has a mix of patient experiences, with high satisfaction in the quality of care provided, but some concerns regarding phone service responsiveness.
I hate to leave reviews but honestly I have been having a hard time getting through to make an appointment. Dr Lou is the best, but im getting discouraged because they don't answer to set up appointments and when they do they put you on hold and never answer back. I have been trying to call for the past 3 days with no luck. Very disappointed.
I have been coming to this clinic for the past 18 years and the services are great. They do not have you wait for such a long time like other clinics. Dr. Bustamante is truly amazing. A very caring Dr that goes up and beyond to follow up on your wellbeing.
I love how Dr Arévalo takes care of me. I have been going to that clinic for years. Lately, I've been calling, and after 10 minutes on hold, they hang up on me. There have been 6 times that I have spoken at different times and THEY DON'T ANSWER! The service of Dr Arévalo; It's unique. Super professional and listens to my questions and/or doubts. Please talk to the people in charge of the phone. If they don't like their job, let them quit!!!