H&R Block

May 2024

I think this is the first bad review I’ve ever done, but this is absolutely unacceptable. I made an appointment online for 6 pm, received the confirmation below and drove through rush hour traffic for 20 minutes just to arrive with the door locked and the office closed with hours stating that it closed 4 HOURS BEFORE I arrived. Frustrated is an understatement, actually embarrassing, avoid H & R Block at all costs, can’t trust their hours, absolute disgrace of a company.

Dec 2023

Avoid this place unless you like headaches. I used to see Gretchen here, who is fantastic. I was passed off to Mary and had a terrible experience. She was completely unresponsive to calls and emails after our appointment, but before she filed my return. When it was finally filed, she had added an extra digit to my bank account info on the return which further delayed my refund. On top of that, if nobody picks up your call it will automatically transfer you to another H\\u0026R Block where someone there says you need to call this location! Infuriatingly awful customer service.

Nov 2023

Avoid this place unless you like headaches. I used to see Gretchen here, who is fantastic. I was passed off to Mary and had a terrible experience. She was completely unresponsive to calls and emails after our appointment, but before she filed my return. When it was finally filed, she had added an extra digit to my bank account info on the return which further delayed my refund. On top of that, if nobody picks up your call it will automatically transfer you to another H&R Block where someone there says you need to call this location! Infuriatingly awful customer service.