I called Fidelity National Home Warranty when my pool pump stopped working. I asked them which companies they use for pool repair, and they gave me the names of three companies. As part of my due diligence, I called all three companies, and by far the most helpful and responsive was Laura at Crystal Clear. She knew everything, and I mean EVERYTHING about my pool pump, stayed on the phone with me for over 30 minutes, and was a huge help. Unfortunately, when I went to make the actual claim for the repair, I learned that my home is outside Crystal Clear's repair area, and Fidelity assigned me to a different company. However, I now feel so much better equipped to deal... read full review
August 2022
Worst company by far. Thank goodness I’m not an employee because the way their employees get treated by these so called supervisors is beyond what I would handle. They do not handle employee complaints in any way professional because the issue is never fixed and these supervisors are just out of control. Lucky to those who have quit because I sure will not last more than a week allowing my supervisor to yell at me. And then give an excuse of he’s stressed out. Listen if you’re stressed out take a vacation and get over it because no amount of stress should allow the way these people get treated. Do better one stop. Next move for anyone who works there should be reporting... read full review
August 2022
We had 6 months of recurring algae problems in the pool and we were very patient with Crystal Clear during this time because our technician had a serious family health issue. However, when we asked the owner to step in to help get the pool in swimmable condition for our 4-year olds birthday party, he came every day to try to solve the problem -- but he was frustrated, angry and refused to tell us what problems he was finding and how he was solving them. It was such a poor way to be treated from someone who we stuck by for such a long time.
I called Fidelity National Home Warranty when my pool pump stopped working. I asked them which companies they use for pool repair, and they gave me the names of three companies. As part of my due diligence, I called all three companies, and by far the most helpful and responsive was Laura at Crystal Clear. She knew everything, and I mean EVERYTHING about my pool pump, stayed on the phone with me for over 30 minutes, and was a huge help. Unfortunately, when I went to make the actual claim for the repair, I learned that my home is outside Crystal Clear's repair area, and Fidelity assigned me to a different company. However, I now feel so much better equipped to deal... read full review
Worst company by far. Thank goodness I’m not an employee because the way their employees get treated by these so called supervisors is beyond what I would handle. They do not handle employee complaints in any way professional because the issue is never fixed and these supervisors are just out of control. Lucky to those who have quit because I sure will not last more than a week allowing my supervisor to yell at me. And then give an excuse of he’s stressed out. Listen if you’re stressed out take a vacation and get over it because no amount of stress should allow the way these people get treated. Do better one stop. Next move for anyone who works there should be reporting... read full review
We had 6 months of recurring algae problems in the pool and we were very patient with Crystal Clear during this time because our technician had a serious family health issue. However, when we asked the owner to step in to help get the pool in swimmable condition for our 4-year olds birthday party, he came every day to try to solve the problem -- but he was frustrated, angry and refused to tell us what problems he was finding and how he was solving them. It was such a poor way to be treated from someone who we stuck by for such a long time.